Newspaper Clipping - Newspaper Clipping Scan - 911 call problems persist - 3/29/2012?0( •
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THISWEEK NEWelmani2 dicat
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Frustrated ERs ell phone.
calls in Dakota that some 911 His call
rip in Count °uta went throe
Val -
ringing g throe Y are not O problem, and Apple
With_
officials are through to dispatchers y firefighters pple ed
native Publicizin ' About Fere dispatched.
number g an alter- hen 60 seconds
after h in bothThenthe umber, 322-2323, wor ter ung
hung up. Af
codes 911 o 0 seconds, he said
s
but unlike 91a 651 area Teens operators returned
automatically display does not emergent Kath -
formation p1aY certain in had been routed Y call' which
location ' including the c to the hang-up
caller's queue.
However operator's hescreens. ed DCC of
pears t number °perators have instruct_
tion to diligently
to a technical a t mporary solo_ tor the abandoned c Y moUe
Plagued g itch that has °n their screens and all queue
tions Dakota CO back quickl
Center Executive munica- those dropped calls y call
Kent Therkelsen for Director Apple Valley
Weeks. about six Chief Ndealon 1 Deputy Fire
The cuttin he was ispatched°mpson said
dis cutting-edge cou and was at 7:26
patch system has ntYwide the first firefi p.m
'
Ing some 911 been arrive at 7: ghter to
that stores calls t0 rout- 31 p.m
hang_ ll calls. queue for ThOmps n credited
Men the son Keith
caller proble keep neighbors
trainin
hears unansweredm °ccurs, the arrived bu bort safe g to help
and the dis ringin found their anti] they
there's patcher doesn't s g' no sign of smoke a call corrin Keith said moke n
cal] disconnects gin until the he w or fire.
on the dispatch and it appears Cued that w deeply con scree a dela there was s0
Last weekend, n. Yin getting throe much
was con fide Therkelsen °perators. through to 911
been resolved t the issue had fe noted that
an Apple Valley on March 23, eource, a fire doubles in With a fuel
unanswered. y fire call Went ry 60 seconds, n size ev-
Kathleen Haskell "Four minutes
to re called 911 1 -foot fire is means your
shooting ou i og S feet of flames Soot fire is now 2p feet; �y°ur S -
of a nei a roofto aid. feet, Keith
around ghboring townho vent "I've been
about SS ' log • b• She c°anted gation and s curi�nvate investi-
up, before hanging ] ve called 9 Y for 20 Years.
ging times in 11 well over 1,
Her husband, Keith my life. Three 000
a certified firefiHaskell, rings is not or four
911 dispatcher ghter and for my wife started oo °n .
was Outside, mer but
iei evacuation instruct ogiv nobody he got concerned, that
toWghome of the Unoccupied
mind, it had was answerin 1. that
unit ped g' as Y
seen Where they had to 65 times " tO nng at least 60
He then ens. never Keith said.
Pied tO tered the unoccu_ they called backhe hung phey
wnhome unit
vent was located where the On March 13
An -
the electica] and turned Off derson of ' Coleen An-
Afterle p°veer, took a halfApple Valley said it
arning that throughhour before
calls weren't Kathleen's to 911 she got
the count _ being answered Port a strap °perators to re -
y wide joint dispatch
although D ger lurking outside,
-,.----center
Keith called 9 patch took less than CC records show it
] 1 from his an 10
DeSpite the he timin
_,_ gA• discrep_ ,