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03/09/2021 - City Council SpecialSPECIAL CITY COUNCIL MEETING TUESDAY MARCH 9, 2021 5:30 P.M. VIRTUAL MEETING: Call in 651-675-5050 AGENDA I. ROLL CALL AND ADOPTION OF THE AGENDA II. VISITORS TO BE HEARD III. MINNESOTA VALLEY TRANSIT AUTHORITY (MVTA) UPDATE IV. NORTHLAND’S UTILITY RATE STUDY FINDINGS V. COMMUNITY SURVEY RESULTS VI. LEASH LAW DRAFT ORDINANCE REVIEW VII. OTHER BUSINESS VIII. ADJOURNMENT Agenda Information Memo March 9, 2021, Eagan Special City Council Meeting III.Minnesota Valley Transit Authority (MVTA) Update Action To Be Considered: No action is required. Chief Executive Officer Luther Wynder will attend the Council workshop to provide an update on the MVTA. Facts: ➢Luther Wynder (Wine-der), Chief Executive Officer of the MVTA will be in attendance to provide an update on the organization. ➢Mr. Wynder will be joined by Richard Crawford, MVTA Public Information Manager. Attachments: (1) III.-1 MVTA Power Point Eagan Transit Update Minnesota Valley Transit Authority March 9, 2021 Overview I.Eagan Service Overview II.MVTA Ridership III.COVID-19 Updates IV.MVTA Service Update a.Route 436V b.MVTA Connect c.Route 442X d.New Eagan shelters e.Systemwide Study Update V. Red Line review VI. Legislative Priorities Eagan Service –Eagan Routes Local:436, 438, 440, 442X, 444, 445, 446 Express: 470, 472, 475, 480, 484 –Key Destinations •Downtown Minneapolis •Transit Centers •Retail centers (Mall of America, Eagan Outlets, Burnsville Center) Ridership by Service Type –Share of local ridership grew in 2020 due to pandemic schedules –Local ridership currently accounts for almost 50% of overall ridership –Express ridership showing steady growth since March drop 72% 32% 20% 49% 8% 19% 0% 20% 40% 60% 80% 100% 2019 2020 % October Ridership by Service Type Red Local Express COVID-19 Service Impacts -COVID-19 led to many route suspensions and trip reductions in late March 2020. -MVTA Ridership was down 67% in 2020 compared to 60% regionwide. MVTA reduced staff levels, unlike the Region. -MVTA operating around 71% of base schedule (February 2021) MVTA focuses on health and safety of our customers and employees –Adopting recommendations from the CDC on enhanced cleaning, sanitizing, and disinfecting procedures. –Promoting social distancing guidance. MVTA Service Update Route 436V •Pilot service added to Viking Lakes Area in September 2020 •Peak hour service with 4 trips per day targeting key shifts at Omni Hotel •15 minute connection to 46th Street LRT Station MVTA Connect Expansion •MVTA Planning is currently reviewing launching MVTA Connect service in Eagan. •MVTA is submitting applications to procure vans (not buses), possibly electric. •Will be seeking letters of support. Route 442X –New, more direct service to Twin Cities Premium Outlets (effective February 20, 2021) –Hourly service, 7 days/week –Provides connections from Apple Valley Transit Station and Mall of America New Eagan Shelters •Eagan has been a supporter of MVTA, transit service, and transit amenities. •MVTA Facilities staff worked with the Public Works Director on placement of additional bus shelter pads at Lone Oak and Lexington and Lexington and Yankee Doodle. •MVTA intends to procure and install two shelters this year and two in 2022. MVTA Systemwide Study –Comprehensive review of current transit service operated by MVTA & SouthWest Transit –Examine unmet needs and opportunities for additional routes or coordinated service. –Study will address internal & external factors influencing the use of public transit (parking supply, schedules & route design, amenities, marketing, land use, COVID-19, etc.) Red Line Update •MVTA Operates 64% of the service at Cedar Grove Transit Station. •Metro Transit took over Red Line operations and management of Cedar Grove Transit Station on Dec. 5, 2020. 3 Month MVTA review of Red Line and Facility Management •Increased non-transit activity •General upkeep, snow clearance, below previous MVTA standard •Customer Complaints –concerning cleanliness and safety •MVTA passenger amenities vandalized •Service Reliability -Red Line trips missed, MVTA hadn’t missed trip since 2017 •Older vehicles retrofitted for Red Line and no uniformity in service delivery Cedar Grove Transit Station -Eagan 2021 LEGISLATIVE PRIORITIES Maintain Existing Funding Model (MVST and Reserves at current percentages) as economy stabilizes from pandemic. –The 1st Cares Funding was primarily used to maintain Service and Operations to offset the loss in fare revenue, ridership and maintain passenger safety. –CARES 2 Funding hasn’t been distributed to Suburban Providers (allocated by FTA in December to the Metropolitan Council). –Over $410M in Federal Emergency Transit funding and STP’s have only received $12.1 (MVTA $6.1) back in April. 2021 LEGISLATIVE PRIORITIES Provide more flexibility to suburban providers and more equitable oversight –The MPO is also the region’s largest operator creating unhealthy competition; limiting opportunities for equitable funding, planning, collaboration, and overall accountability. –The STA members should become Direct Recipients for federal funding like similar-sized transit providers around the state, and have the ability to set: –Fare Policy -Allow STA members to set appropriate fares based on distance –Fleet Replacement –Ensure STA stake in vehicle ownership and replacement Questions? Agenda Information Memo March 9, 2021 Eagan Special City Council Workshop IV.Northland’s Utility Rate Study Findings Direction for Consideration: Receive a presentation from Northland Securities on its utility rate study findings and provide feedback regarding their long-term financial management plan for water, sanitary sewer, storm drain/water quality and street lighting utilities. Facts: At its January 12, 2021 special workshop, the Council received a utilities infrastructure needs analysis presentation from AE2S, the City’s engineering consultant. The City contracted with Northland Securities to perform a rate study, utilizing the AE2S report for capital needs, and accessing data from our billing system to help create a long- term utilities operating and capital financing plan. Northland’s plan addresses: o Utilization of existing resources, combined with issuance of bonds, to achieve revenue sufficiency for operating and capital needs over the next 20 years; and o Utility user rate calculations. The plan suggests rate changes would be implemented effective January 2022. The complete Northland study is provided via separate email because of its large file size. Tammy Omdal from Northland Securities will present slides at the meeting. She and City staff will be available to answer questions. Attachments: (1) IV-1 Presentation slides RC 18- UTILITY STUDY Long-Term Financial Management Plan for Public Utilities Fund City Council Workshop Meeting March 9, 2021 Tammy Omdal, Northland Public Finance RC 18-Background for development of Plan City determined to undertake a process to develop a long-term plan to ensure the City’s utility infrastructure is in good working condition to meet the continually evolving needs of the City and its customers City engaged AE2S for the purpose of developing a rehabilitation and replacement (R&R) plan AE2S provided data on capital needs for the development of the Long-Term Financial Management Plan for the City’s Utilities Fund (Plan) Plan is intended to serve as a guide for the on-going financial management of the City’s Utilities Fund 2 RC 18-Study objectives 3 Revenue Sufficiency Rate Calculation RC 18-Recommendation for revenue sufficiency Maintain cash sufficient to cover: Three-months of operating expense Following year debt service payments Reserves for capital improvements Maintain cash (unrestricted net position) of the Utilities Funds as percent of expense to not be less than 50% Strategic use of debt to transition to pay-go funding 4 RC 18-Recommendation for rate calculation Adopt annual rate increases Implement “Infrastructure Fee” Plan assumes each customer classification will pay same rate Basis for charging could be based on different customer classifications Could show separate on the bill or a combined “fixed” fee Continue two-part rate structure (fixed/variable) Maintain quarterly billing cycle Develop and implement communication plan 5 RC 18-Plan for use of funds for R&R 620212022202320242025202620272028202920302031203220332034203520362037203820392040$0.0 $2.0 $4.0 $6.0 $8.0 $10.0 $12.0 $14.0 $16.0 $18.0 MillionsPublic Utilities Fund (Combined) Total Use of Funds for CIP for Utilities Streetlighting Stormwater Sanitary Sewer Water RC 18-Plan for source of funds for R&R 20212022202320242025202620272028202920302031203220332034203520362037203820392040$0.0 $5.0 $10.0 $15.0 $20.0 $25.0 MillionsPublic Utilities Fund (Combined) Total Source of Funds for CIP for Utilities Current revenue / use of cash in fund Bond proceeds Transfer in from Trunk Fund 7 RC 18-Balance between pay-go versus debt Many factors to consider Future customers benefit from improvements funded with “today’s dollars” Plan provides for transitioning over the next two decades to a pay-go strategy for R&R 8 RC 18-Bonds outstanding will increase 20212022202320242025202620272028202920302031203220332034203520362037203820392040$0.0 $10.0 $20.0 $30.0 $40.0 $50.0 $60.0 $70.0 MillionsPublic Utilities Fund (Combined) Outstanding Bonds at Year-Ending, Estimated based on Plan Streetlighting Fund Storm Drainage /Water Quality Fund Sanitary Sewer Fund Water Fund 9 RC 18-Debt service will increase over time 10202020212022202320242025202620272028202920302031203220332034203520362037203820392040$0.0 $1.0 $2.0 $3.0 $4.0 $5.0 $6.0 $7.0 MillionsPublic Utilies Fund (Combined) Debt Service Payable from Utilities Revenues Streetlighting Fund Storm Drainage /Water Quality Fund Sanitary Sewer Fund Water Fund RC 18-Available cash balance will increase 11 $0.0 $10.0 $20.0 $30.0 $40.0 $50.0 $60.0 202020212022202320242025202620272028202920302031203220332034203520362037203820392040MillionsPublic Utilities Fund Projected Total Ending Cash Cash for capital improvements (may include unspent bond proceeds) Cash for 3- months operations and following-year debt payments RC 18-Use of cash for capital / debt will increase 12 $0.0 $10.0 $20.0 $30.0 $40.0 $50.0 $60.0 $70.0 202020212022202320242025202620272028202920302031203220332034203520362037203820392040MillionsPublic Utlities Fund Annual Use of Cash Debt Service Interfund Transfers Capital Acquisition Operations & Maintenance RC 18-Source of cash will include bond proceeds 13 $0.0 $10.0 $20.0 $30.0 $40.0 $50.0 $60.0 $70.0 202020212022202320242025202620272028202920302031203220332034203520362037203820392040MillionsPublic Utlities Fund Source of Cash Repayment of Advances to Other Funds Interfund Transfers Bond Proceeds Revenues RC 18-Sufficient cash (net position) will be maintained 0% 20% 40% 60% 80% 100% 120% 140% $0 $10 $20 $30 $40 $50 $60 20202022202420262028203020322034203620382040Cash(unrestrictednetposition)as%ofexepnseCash(unrestrictednetposition)MillionsPublic Utilities Fund Ending Cash (Unrestricted Net Position) as % of expense is projected to be above 50% Ending cash (unrestricted net position) Ending cash (unrestricted net position) as % of expense 14 RC 18-Water rate calculation 15 •Base fees (administrative) •State testing fee •Off-season rate water volume billed at first tier/block rate (winter billing cycle) •In-season water volume billed based on two tiers / block rates (all other quarters) Current Rate Structure •Base fees (administrative) •Infrastructure fee ($5.00) •Off-season rate water volume billed at first tier/block rate (winter billing cycle) •In-season water volume billed based on two tiers / block rates (all other quarters) Proposed Rate Structure RC 18-Sanitary Sewer rate calculation 16 • Base fee (administrative) • Volume billed at one tier/block rate based on total water billed during the winter billing cycle Current Rate Structure • Base fee (administrative) •Infrastructure fee ($2.00) • Volume billed at one tier/block rate based on total water billed during the winter billing cycle Proposed Rate Structure RC 18-Storm Drainage/Water Quality rate calculation 17 • Base rate billed to customers based on a property “residential equivalent factor” (REF) Current Rate Structure – No changes Proposed RC 18-Street Lighting rate calculation 18 • Base rate billed to customers based on type of service (classification) Current Rate Structure – No changes Proposed RC 18-Average quarterly customer bill will increase 19 2020 Actual 2021 Actual 2022 2023 2024 2025 2026 TotalUtility Bill 143.70 150.51 169.00 185.63 198.24 208.58 219.26 Water 2.46 2.22 11.06 8.84 4.88 5.01 5.16 Sanitary Sewer 3.33 3.33 5.13 5.26 5.24 3.87 4.01 Stormwater 0.87 0.90 1.91 2.10 2.31 1.27 1.34 Streetlighting 0.36 0.36 0.40 0.42 0.18 0.18 0.18 TotalUtility Bill 7.02 6.81 18.49 16.63 12.61 10.34 10.68 Water 5.6% 4.8% 22.8% 14.9% 7.1% 6.8% 6.6% Sanitary Sewer 4.9% 4.6% 6.8% 6.6% 6.1% 4.3% 4.2% Stormwater 5.0% 4.9% 10.0% 10.0% 10.0% 5.0% 5.0% Streetlighting 5.0% 4.7% 5.0% 5.0% 2.0% 2.0% 2.0% TotalUtility Bill 5.1% 4.7% 12.3% 9.8% 6.8% 5.2% 5.1% * Assumes 12,000 gallons billed at Tier 1 and 8,000 gallons at Tier 2. State testing fee collected by the City and payable to the State of MN is not included. Dollar Change for Quarterly Bill Example % Change for Quarterly Bill Example Average Quarterly Bill Example for Residential Customer Projected in Plan Total Quarterly Bill Example (City Utility Services) Based on 20,000 Gallons of Water Usage* RC 18- 20 Eagan fees are lower than other cities Eagan utility customers pay less in fees compared to most other comparative metro cities Low water volume customers in Eagan pay what are estimated to be the “lowest” combined charges compared to other cities RC 18- 21 Impact of Plan on low volume customers Low water volume customers will see a larger % increase compared to other customers Fixed portion of utility bill (as % of total bill) is higher for lower volume customers After implementation of proposed fee changes, all Eagan customers will still likely pay less compared to most other cities Assuming other cities maintain current level of fees with annual inflationary adjustments RC 18-Low volume customer average quarterly bills 22 $0 $100 $200 $300 $400 $500 $600 $700 $800 $900 $1,000 20192020202120222023202420252026202720282029203020312032203320342035203620372038203920400.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0%EstimatedCombinedPublicUtilitiesQuarterlyBillGallons Per Quarter = 6,000 Combined Quarterly Bill for City Utility Services Water Sanitary Sewer Stormwater (REF) Streetlighting Annual % Change Annual%Change RC 18-Medium volume customer average quarterly bills 23 $0 $100 $200 $300 $400 $500 $600 $700 $800 $900 $1,000 20192020202120222023202420252026202720282029203020312032203320342035203620372038203920400.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0%EstimatedCombinedPublicUtilitiesQuarterlyBillGallons Per Quarter = 20,000 Combined Quarterly Bill for City Utility Services Water Sanitary Sewer Stormwater (REF) Streetlighting Annual % Change Annual%Change RC 18-High volume customer average quarterly bills 24 $0 $100 $200 $300 $400 $500 $600 $700 $800 $900 20192020202120222023202420252026202720282029203020312032203320342035203620372038203920400.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0%EstimatedCombinedPublicUtilitiesQuarterlyBillGallons Per Quarter = 50,000 Gallons Combined Quarterly Bill for City Utility Services Water Sanitary Sewer Stormwater (REF) Streetlighting Annual % Change Annual%Change RC 18-Low volume customer comparison based on 2021 fees 25 $0 $10 $20 $30 $40 $50 $60 Eagan Rosemount Maple Grove Woodbury Inver Grove Heights Lakeville Bloomington Hastings Burnsville Plymouth Eden Prairie Apple Valley South St. Paul Coon Rapids West St. Paul Minnetonka Brooklyn Park Mendota Heights Water, Sanitary Sewer, and Stormwater Services 3,000 Gallons Monthly Water Usage RC 18-Low volume customer comparison Estimated for year 2024 based on certain assumptions 26 $0 $10 $20 $30 $40 $50 $60 $70 Eagan Rosemount Maple Grove Woodbury Inver Grove… Lakeville Bloomington Hastings Burnsville Plymouth Eden Prairie Apple Valley South St. Paul Coon Rapids West St. Paul Minnetonka Brooklyn Park Mendota Heights Illustrative Comparison Assumes other cities rates increase by 3% annually and Eagan adopts Plan 3,000 Gallons Monthly Usage RC 18-Medium volume customer comparison based on 2021 fees 27 $0 $10 $20 $30 $40 $50 $60 $70 $80 Woodbury Eagan Maple Grove Coon Rapids Inver Grove Heights Rosemount Hastings Apple Valley Plymouth Lakeville Eden Prairie Burnsville West St. Paul Bloomington Mendota Heights Minnetonka Brooklyn Park South St. Paul Water, Sanitary Sewer, and Stormwater Services 7,000 Gallons Monthly Water Usage RC 18-Medium volume customer comparison Estimated for year 2024 based on certain assumptions 28 $0 $10 $20 $30 $40 $50 $60 $70 $80 $90 Woodbury Maple Grove Coon Rapids Inver Grove Heights Eagan Rosemount Hastings Apple Valley Plymouth Lakeville Eden Prairie Burnsville West St. Paul Bloomington Mendota Heights Minnetonka Brooklyn Park South St. Paul Illustrative Comparison Assumes other cities rates increase by 3% annually and Eagan adopts Plan 7,000 Gallons Monthly Usage RC 18-High volume customer comparison based on 2021 fees 29 $0 $50 $100 $150 $200 $250 Coon Rapids Woodbury Maple Grove Apple Valley Eagan Hastings Mendota Heights Plymouth Rosemount Eden Prairie Brooklyn Park Minnetonka Lakeville Inver Grove Heights West St. Paul Burnsville South St. Paul Bloomington Water, Sanitary Sewer, and Stormwater Services 20,000 Gallons Monthly Water Usage RC 18-High volume customer comparison Estimated for year 2024 based on certain assumptions 30 $0 $50 $100 $150 $200 $250 Coon Rapids Woodbury Maple Grove Apple Valley Hastings Mendota Heights Plymouth Rosemount Eden Prairie Eagan Brooklyn Park Minnetonka Lakeville Inver Grove Heights West St. Paul Burnsville South St. Paul Bloomington Illustrative Comparison Assumes other cities rates increase by 3% annually and Eagan adopts Plan 20,000 Gallons Monthly Usage RC 18-Summary of recommendations Focus on revenue sufficiency to meet objectives for cash balance Provide for rate calculation that results in equitable and competitive charge to customers Seek public feedback (education) on proposed changes prior to implementation 31 RC 18-Council feedback on revenue sufficiency Does Council consider the revenue sufficiency objectives to be appropriate? Maintain ending cash balances to cover three-months of operating expense; following year debt service; and reserve for capital Maintain cash (unrestricted net position) of the Utilities Funds as percent of expense to not be less than 50% Transition over the next two decades to pay-go funding versus debt for annual R&R 32 RC 18-Council feedback on rate calculation Does Council consider the proposed rate calculation to be appropriate? Plan to adopt annual rate increases Implement “infrastructure fee” Should infrastructure fee be based on customer classification? Should fee be shown on bill as separate line item or combined with existing base fee? Maintain quarterly billing cycle 33 RC 18-Next steps April Staff /consultant to review outcome from workshop and adjust Plan as needed April 6 City Council accepts Plan Summer 2021 Begin public education and awareness of rate changes January 2022 Implement new rates Future Years Implement and annually adjust Plan based on actual financial performance of the Utilities and annual R&R needs 34 RC 18- Northland Public Finance The public finance group of Northland Securities, Inc. 150 South Fifth Street, Suite 3300 Minneapolis, Minnesota 55402 800-851-2920 www.northlandsecurities.com/public_finance Member of FINRA and SIPC | Registered with SEC and MSRB Thank you 35 TammyOmdal 612-851-4964 tomdal@northlandsecurities.com Agenda Information Memo March 9, 2021 Eagan Special City Council Workshop V. PRESENTATION OF 2020 COMMUNITY SURVEY RESULTS Action to be Considered: No formal action is needed. Facts:  Every two years, the City of Eagan engages an independent research firm to conduct a scientific survey of residents. The survey is designed to provide the City Council and staff with resident perspectives about community quality and government services.  For the 2020 survey, the City once again partnered with National Research Center (NRC), because of its ability to not only gauge resident perceptions of the city, but also to make both regional and national comparisons with peer cities. NRC fielded a customized version of its National Community Survey™ (NCS™) last year.  The NCS™ was developed in partnership with the International City/County Management Association (ICMA) to provide cities with an affordable, high-quality method to access and interpret resident data. The NRC survey is the only community survey endorsed by ICMA and the National League of Cities, and it is used by 27 Twin Cities metro based communities including Bloomington, Brooklyn Center, Eden Prairie, Edina, Golden Valley, Lakeville, Maple Grove, Roseville, Shakopee, Shoreview, Woodbury, and Dakota County, along with more than 440 jurisdictions in 44 states.  The 2,700 randomly selected households each received either a paper copy of the survey or an invite to fill out the community survey digitally in November 2020. In total, 522 surveys were completed, yielding a margin of error of +/- 4% a confidence interval of 96%.  Communication and Engagement Director Joe Ellickson will give the presentation about the key findings of the survey and answer questions the City Council may have. Attachments: (1) V-1 National Community Survey (NCS) 2020 Report for Eagan V-2 2020_Community Survey Council Presentation Eagan, MN The National Community Survey Report of Results 2020 Report by: Visit us online! www.polco.us About The NCS™ The National Community Survey™ (The NCS™) report is about the “livability” of Eagan. The phrase “livable community” is used here to evoke a place that is not simply habitable, but that is desirable. It is not only where people do live, but where they want to live. Great communities are partnerships of the government, private sector, community-based organizations and residents, all geographically connected. The NCS captures residents’ opinions considering ten central facets of a community: • Economy • Mobility • Community Design • Utilities • Safety • Natural Environment • Parks and Recreation • Health and Wellness • Education, Arts, and Culture • Inclusivity and Engagement The report provides the opinions of a representative sample of 522 residents of the City of Eagan collected from November 4, 2020 to December 30, 2020. The margin of error around any reported percentage is 4% for all respondents and the response rate for the 2020 survey was 19%. Survey results were weighted so that the demographic profile of respondents was representative of the demographic profile of adults in Eagan... How the results are reported For the most part, the percentages presented in the following tabs represent the “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” etc.). On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data.” However, these responses have been removed from the analyses presented in most of the tabs. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Comparisons to benchmarks NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Eagan's results are noted as being “higher” than the benchmark, “lower” than the benchmark or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Eagan's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Eagan's average rating was more than 20 points different when compared to the benchmark. NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600 communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparison evaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Eagan's results are noted as being “higher” than the benchmark, “lower” than the benchmark or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Eagan's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Eagan's average rating was more than 20 points different when compared to the benchmark. The survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While we provide comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may impact how your City's 2020 ratings compare to other communities’ ratings from the past five years. Trends over time Trend data for Eagan represent important comparison data and should be examined for improvements or declines*. Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have affected residents' opinions. Changes between survey years have been noted with an arrow and the percent difference. If the difference is greater than six percentage points between the 2018 and 2020 surveys, the change is statistically significant. * In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modifications that could have potentially altered the meaning of the item for the respondent. About The NCS™The National Community Survey™ (The NCS™) report is about the“livability” of Eagan. The phrase “livable community” is used here to evoke aplace that is not simply habitable, but that is desirable. It is not only wherepeople do live, but where they want to live.Great communities are partnerships of the government, private sector,community-based organizations and residents, all geographicallyconnected. The NCS captures residents’ opinions considering ten centralfacets of a community: • Economy • Mobility • Community Design • Utilities • Safety • Natural Environment • Parks and Recreation • Health and Wellness • Education, Arts, and Culture • Inclusivity and EngagementThe report provides the opinions of a representative sample of 522residents of the City of Eagan collected from November 4, 2020 toDecember 30, 2020. The margin of error around any reported percentage is4% for all respondents and the response rate for the 2020 survey was 19%.Survey results were weighted so that the demographic profile ofrespondents was representative of the demographic profile of adults inEagan...How the results are reportedFor the most part, the percentages presented in the following tabs represent the “percent positive.” Most commonly, thepercent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and“somewhat safe,” etc.). On many of the questions in the survey respondents may answer “don’t know.” The proportion ofrespondents giving this reply is shown in the full set of responses included in the tab “Complete data.” However, these responseshave been removed from the analyses presented in most of the tabs. In other words, the tables and graphs display the responsesfrom respondents who had an opinion about a specific item.Comparisons to benchmarksNRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparisonevaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest resultsquickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent awide geographic and population range. In each tab, Eagan's results are noted as being “higher” than the benchmark, “lower” thanthe benchmark or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar toor different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Eagan'saverage rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or“much lower,” then Eagan's average rating was more than 20 points different when compared to the benchmark.NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600communities whose residents evaluated the same kinds of topics on The National Community Survey. The comparisonevaluations are from the most recent survey completed in each community in the last five years. NRC adds the latest resultsquickly upon survey completion, keeping the benchmark data fresh and relevant. The communities in the database represent a wide geographic and population range. In each tab, Eagan's results are noted as being “higher” than the benchmark, “lower” than the benchmark or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different (greater or lesser) than the benchmark. Being rated as “higher” or “lower” than the benchmark means that Eagan's average rating for a particular item was more than 10 points different than the benchmark. If a rating was “much higher” or “much lower,” then Eagan's average rating was more than 20 points different when compared to the benchmark. The survey was administered during the COVID-19 pandemic, a time of challenge for many local governments. While we provide comparisons to national benchmarks, it is important to note that much of the benchmark data was collected prior to the pandemic. This may impact how your City's 2020 ratings compare to other communities’ ratings from the past five years. Trends over time Trend data for Eagan represent important comparison data and should be examined for improvements or declines*. Deviations from stable trends over time represent opportunities for understanding how local policies, programs, or public information may have affected residents' opinions. Changes between survey years have been noted with an arrow and the percent difference. If the difference is greater than six percentage points between the 2018 and 2020 surveys, the change is statistically significant. * In 2020, The NCS survey was updated to include new and refreshed items. Consequently, some of the trends may be impacted due to wording modifications that could have potentially altered the meaning of the item for the respondent. Methods Selecting survey recipients All households within the City of Eagan were eligible to participate in the survey. A list of all households within the zip codes serving Eagan was purchased from Go-Dog Direct based on updated listings from the United States Postal Service. Since some of the zip codes that serve the City of Eagan households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file. Addresses located outside of the City of Eagan boundaries were removed from the list of potential households to survey. Each address identified as being within city boundaries was further identified as being within one of the three zip codes. From that list, addresses were randomly selected as survey recipients, with multi-family housing units (defined as those with a unit number) sampled at a rate of 53 compared to single family housing units. An individual within each household was selected using the birthday method. The birthday method selects a person within the household by asking the “person whose birthday has most recently passed” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the introduction of the survey. Conducting the survey The 2,700 randomly selected households received mailings beginning on November 4, 2020 and the survey remained open for seven weeks. For 1,200 households, the first mailing was a postcard inviting the household to participate in the survey. The next mailing contained a cover letter with instructions, the survey questionnaire, and a postage-paid return envelope. The final mailing contained a reminder letter, another survey, and a postage-paid return envelope. For the remaining 1,500 households, the first mailing was a postcard inviting the household to participate, followed one week later by a reminder postcard. All mailings included a web link to give residents the opportunity to respond to the survey online. All follow-up mailings asked those who had not completed the survey to do so and those who had already done so to refrain from completing the survey again. About xx% of the 2,700 mailed invitations or surveys were returned because the household address was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining xx households that received the invitations to participate, 522 completed the survey, providing an overall response rate of 19%. The response rate was calculated using AAPOR’s response rate #2* for mailed surveys of unnamed persons. It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95%. The 95% confidence interval can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of error for the City of Eagan survey is no greater than plus or minus four percentage points around any given percent reported for all respondents (522 completed surveys). In addition to the randomly selected “probability sample” of households, a link to an online open participation survey was publicized by the City of Eagan. The open participation survey was identical to the probability sample survey with two small updates; it included a map at the beginning asking where the respondent lives and a question about where they heard about the survey. The open participation survey was open to all city residents and became available on December 30. The survey remained open for two weeks. The data presented in the following tabs exclude the open participation survey data, but a tab at the end provides the complete frequency of responses to questions by the open participation respondents. Analyzing the data Responses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses are entered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed. Responses from surveys completed on Polco were downloaded and merged with the mailed survey responses. The demographics of the survey respondents were compared to those found in the 2010 Census and 2017 American Community Survey estimates for adults in the City of Eagan. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race, ethnicity, housing type, tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Alogrithm.* The results of the weighting scheme for the probability sample are presented in the following table. Polco and /National Research Center aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. When there is an insufficient number of respondents within a category for those subgroups to be able to make meaningful comparisons (generally, less than 50), that subgroup has been excluded from the analysis. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” “essential” and “very important,” etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Eagan funded this research. Please contact Eagan Director of Communications and Engagement Joe Ellickson at jellickson@cityofeagan.com if you have any questions about the survey. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali * See AAPOR's Standard Definitions for more information at https://www.aapor.org/Publications-Media/AAPOR-Journals/Standard-Definitions.aspx * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf * Targets come from the 2010 Census and 2017 American Community Survey Unweighted Weighted Target* Age 18-34 35-54 55+ Area 55121 55122 55123 Hispanic origin Not Spanish, Hispanic or Latino Spanish, Hispanic or Latino Housing tenure Own Rent Housing type Attached Detached Race & Hispanic origin Not white alone White alone Sex Female Male Sex/age Female 18-34 Female 35-54 Female 55+ Male 18-34 Male 35-54 Male 55+ MethodsSelecting survey recipientsAll households within the City of Eagan were eligible to participate in the survey. A list of all households within the zip codesserving Eagan was purchased from Go-Dog Direct based on updated listings from the United States Postal Service. Since some ofthe zip codes that serve the City of Eagan households may also serve addresses that lie outside of the community, the exactgeographic location of each housing unit was compared to community boundaries using the most current municipal boundaryfile. Addresses located outside of the City of Eagan boundaries were removed from the list of potential households to survey.Each address identified as being within city boundaries was further identified as being within one of the three zip codes. Fromthat list, addresses were randomly selected as survey recipients, with multi-family housing units (defined as those with a unitnumber) sampled at a rate of 53 compared to single family housing units.An individual within each household was selected using the birthday method. The birthday method selects a person within thehousehold by asking the “person whose birthday has most recently passed” to complete the questionnaire. The underlyingassumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction wascontained in the introduction of the survey.Conducting the surveyThe 2,700 randomly selected households received mailings beginning on November 4, 2020 and the survey remained open forseven weeks. For 1,200 households, the first mailing was a postcard inviting the household to participate in the survey. The nextmailing contained a cover letter with instructions, the survey questionnaire, and a postage-paid return envelope. The finalmailing contained a reminder letter, another survey, and a postage-paid return envelope. For the remaining 1,500 households,the first mailing was a postcard inviting the household to participate, followed one week later by a reminder postcard. Allmailings included a web link to give residents the opportunity to respond to the survey online. All follow-up mailings asked thosewho had not completed the survey to do so and those who had already done so to refrain from completing the survey again.About xx% of the 2,700 mailed invitations or surveys were returned because the household address was vacant or the postalservice was unable to deliver the survey as addressed. Of the remaining xx households that received the invitations toparticipate, 522 completed the survey, providing an overall response rate of 19%. The response rate was calculated usingAAPOR’s response rate #2* for mailed surveys of unnamed persons.It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying“confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95%. The 95% confidenceinterval can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinionsare relied on to estimate all residents’ opinions. The margin of error for the City of Eagan survey is no greater than plus or minusfour percentage points around any given percent reported for all respondents (522 completed surveys).In addition to the randomly selected “probability sample” of households, a link to an online open participation survey waspublicized by the City of Eagan. The open participation survey was identical to the probability sample survey with two smallupdates; it included a map at the beginning asking where the respondent lives and a question about where they heard about thesurvey. The open participation survey was open to all city residents and became available on December 30. The survey remainedopen for two weeks.The data presented in the following tabs exclude the open participation survey data, but a tab at the end provides the completefrequency of responses to questions by the open participation respondents.Analyzing the dataResponses from mailed surveys were entered into an electronic dataset using a “key and verify” method, where all responses areentered twice and compared to each other. Any discrepancies were resolved in comparison to the original survey form. Rangechecks as well as other forms of quality control were also performed. Responses from surveys completed on Polco weredownloaded and merged with the mailed survey responses.The demographics of the survey respondents were compared to those found in the 2010 Census and 2017 American CommunitySurvey estimates for adults in the City of Eagan. The primary objective of weighting survey data is to make the surveyrespondents reflective of the larger population of the community. The characteristics used for weighting were age, sex, race,ethnicity, housing type, tenure, and area. No adjustments were made for design effects. Weights were calculated using aniterative, multiplicative raking model known as the ANES Weighting Alogrithm.* The results of the weighting scheme for the probability sample are presented in the following table. Polco and /National Research Center aligns demographic labels with those used by the U.S. Census for reporting purposes, when possible. Some categories (e.g., age, race/Hispanic origin, housing type, and length of residency) are combined into smaller subgroups. When there is an insufficient number of respondents within a category for those subgroups to be able to make meaningful comparisons (generally, less than 50), that subgroup has been excluded from the analysis. The survey datasets were analyzed using all or some of a combination of the Statistical Package for the Social Sciences (SPSS), R, Python and Tableau. For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” “essential” and “very important,” etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month. On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in the tab “Complete data”. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item. Contact The City of Eagan funded this research. Please contact Eagan Director of Communications and Engagement Joe Ellickson at jellickson@cityofeagan.com if you have any questions about the survey. Survey Validity See the Polco Knowledge Base article on survey validity at https://info.polco.us/knowledge/statistical-vali * See AAPOR's Standard Definitions for more information at https://www.aapor.org/Publications-Media/AAPOR-Journals/Standard-Definitions.aspx * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf * Targets come from the 2010 Census and 2017 American Community Survey Unweighted Weighted Target* Age 18-34 35-54 55+ Area 55121 55122 55123 Hispanic origin Not Spanish, Hispanic or Latino Spanish, Hispanic or Latino Housing tenure Own Rent Housing type Attached Detached Race & Hispanic origin Not white alone White alone Sex Female Male Sex/age Female 18-34 Female 35-54 Female 55+ Male 18-34 Male 35-54 Male 55+ 33% 37% 30% 34% 39% 26% 73% 22% 6% 36% 49% 15% 37% 48% 15% 44% 42% 14% 4% 96% 2% 98% 2% 98% 31% 69% 30% 70% 13% 87% 53% 47% 53% 47% 66% 34% 79% 21% 79% 21% 90% 10% 48% 52% 50% 50% 49% 51% 16% 18% 15% 17% 19% 15% 16% 19% 15% 18% 20% 12% 29% 15% 5% 30% 18% 3% Highlights Residents give high praise to the livability of Eagan. Virtually all residents gave excellent or good ratings to Eagan as a place to live, the overall quality of life in the city, and Eagan as a place to raise children; 95% of residents or more would recommend living in Eagan to someone who asked and planned to remain in Eagan for the next five years. At least 9 in 10 residents gave positive ratings to the overall image or reputation of Eagan and the overall feeling of safety in the city. Many of these ratings were higher than those given in other communities across the nation, in communities with populations and household incomes similar to Eagan’s, and to other Twin-Cities-area communities. Eagan’s Natural Environment and Parks and Recreation continue to be highly rated community amenities that are important to residents. Nearly all residents favorably rated the overall quality of the natural environment in Eagan, with about 9 in 10 rating this facet as essential or very important. As in past years, ratings for most Natural Environment-related aspects of the community were exceptional: about 9 in 10 survey respondents gave positive marks to the cleanliness of the city, water resources, and air quality, while 8 in 10 were pleased with preservation of natural areas and Eagan open space. These ratings were all higher than the national benchmark comparisons. The Economy is a resident priority and also a community feature. While Eagan residents rated the facet of Economy as relatively higher than the median in importance and lower than the median in quality when compared to ratings for other facets of community livability, thus highlighting this as an area of focus for the City, it is noteworthy that Economy ratings in Eagan tended to be higher than those given in other communities nationwide. About 9 in 10 residents gave excellent or good ratings to the overall economic health of Eagan, the overall quality and variety of business and service establishments, economic development, and shopping opportunities, while 8 in 10 were pleased with Eagan as a place to work and employment opportunities. About three-quarters of respondents gave high scores to Eagan’s vibrant downtown/commercial area and cost of living. Almost all of these Economy-related ratings were higher or much higher than the national, peer community, and Twin Cities benchmark comparisons. Government performance and public trust ratings in Eagan continue to shine. As in past years, survey respondents gave above-average marks to all aspects of local government performance. Virtually all residents gave high marks to the overall customer service provided by Eagan employees (an increase since 2018), and about 9 in 10 gave excellent or good scores to the overall quality of services provided by the City, the overall direction that Eagan is taking, and public information services. Eight in 10 residents were pleased with the value of services for taxes paid, overall confidence in Eagan government, generally acting in the best interest of the community, being honest, being open and transparent to the public, informing residents about issues facing the community, treating all residents fairly, and treating residents with respect. Facets of livability Resident perceptions of quality and importance for each of the facets of community livability provide an overview of community strengths and challenges that are useful for planning, budgeting and performance evaluation. The charts below show the proportion of residents who rated the community facets positively for quality and the priority (importance) placed on each. Also displayed is whether local ratings were lower, similar, or higher than communities across the country (the national benchmark). 2014 2016 2018 2020 Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Overall feeling of safety in Eagan Overall quality of natural environment in Eagan Overall quality of parks and recreation opportunities Overall health and wellness opportunities in Eagan Overall opportunities for education, culture and the arts Residents' connection and engagement with their community 92%92%92% Higher92%92%92% Higher 88%92%76% Similar 88%92%76% Similar 86% 88%81% Higher86% 88%81% Higher 94% Higher 94% Higher 94%98%91%94% Higher94%98%91%94% Higher 96% 93%97% Much higher 96% 93%97% Much higher 96% Much higher 96% Much higher 87%86% 97% Much higher 87%86% 97% Much higher 88%88%82% Higher88%88%82% Higher 75% Similar 75% Similar Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Overall feeling of safety in Eagan Overall quality of natural environment in Eagan Overall quality of parks and recreation opportunities Overall health and wellness opportunities in Eagan Overall opportunities for education, culture and the arts Residents' connection and engagement with their community Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. (% essential or very important) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Balancing performance and importance Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being of higher or lower quality. It is especially helpful to know when a facet of livability is considered of high importance but rated as lower quality, as this should be a top priority to address. To help guide City staff and officials with decisions on future resource allocation, resident ratings of the importance of services were compared to their ratings of the quality of these services. To identify the services perceived by residents to have relatively lower quality at the same time as relatively higher importance, all services were ranked from highest perceived quality to lowest perceived quality and from highest perceived importance to lowest perceived importance. Some services were in the top half of both lists (higher quality and higher importance); some were in the top half of one list but the bottom half of the other (higher quality and lower importance or lower quality and higher importance); and some services were in the bottom half of both lists. Services receiving quality ratings of excellent or good by 94% or more of respondents were considered of “higher quality” and those with ratings lower than 94% were considered to be of “lower quality.” Services were classified as “more important” if they were rated as essential or very important by 83% or more of respondents. Services were rated as “less important” if they received a rating of less than 83%. This classification uses the median ratings for quality and importance to divide the services in half. The quadrants in the figure below show which community facets were given higher or lower importance ratings (up-down) and which had higher or lower quality ratings (right-left). Services categorized as higher in importance and lower in quality may warrant further investigation to see if changes to their delivery are necessary. - Economy - Health and Wellness - Inclusivity and Engagement - Mobility -Community Design - Education, Culture, and the Arts - Natural Environment - Parks and Recreation - Safety - Utilities (vs. benchmark*) Facets of livabilityResident perceptions of quality and importance for each of the facets of communitylivability provide an overview of community strengths and challenges that are usefulfor planning, budgeting and performance evaluation.The charts below show the proportion of residents who rated the community facetspositively for quality and the priority (importance) placed on each. Also displayed iswhether local ratings were lower, similar, or higher than communities across thecountry (the national benchmark).Overall economic health of EaganOverall quality of the transportation system (auto, bicycle,foot, bus) in EaganOverall design or layout of Eagan's residential andcommercial areas (e.g., homes, buildings, streets, parks,etc.)Overall quality of the utility infrastructure in Eagan (water,sewer, storm water, electric/gas)Overall feeling of safety in EaganOverall quality of natural environment in EaganOverall quality of parks and recreation opportunitiesOverall health and wellness opportunities in EaganOverall opportunities for education, culture and the arts Residents' connection and engagement with their community Please rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good) 2014 2016 2018 2020 Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Overall feeling of safety in Eagan Overall quality of natural environment in Eagan Overall quality of parks and recreation opportunities Overall health and wellness opportunities in Eagan Overall opportunities for education, culture and the arts Residents' connection and engagement with their community 91% 88%93% Similar 91% 88%93% Similar 80%87%77% Similar 80%87%77% Similar 77% 80%73% Similar 77% 80%73% Similar 89% Similar 89% Similar 93%94%93% Similar93%94%93% Similar 90%87%93% Higher90%87%93% Higher 89% Similar 89% Similar 73%68% 81% Similar73%68% 81% Similar 75% 71% 80% Similar75% 71% 80% Similar 77%78%74% Similar 77%78%74% Similar Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. (% essential or very important) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Balancing performance and importance Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being of higher or lower quality. It is especially helpful to know when a facet of livability is considered of high importance but rated as lower quality, as this should be a top priority to address. To help guide City staff and officials with decisions on future resource allocation, resident ratings of the importance of services were compared to their ratings of the quality of these services. To identify the services perceived by residents to have relatively lower quality at the same time as relatively higher importance, all services were ranked from highest perceived quality to lowest perceived quality and from highest perceived importance to lowest perceived importance. Some services were in the top half of both lists (higher quality and higher importance); some were in the top half of one list but the bottom half of the other (higher quality and lower importance or lower quality and higher importance); and some services were in the bottom half of both lists. Services receiving quality ratings of excellent or good by 94% or more of respondents were considered of “higher quality” and those with ratings lower than 94% were considered to be of “lower quality.” Services were classified as “more important” if they were rated as essential or very important by 83% or more of respondents. Services were rated as “less important” if they received a rating of less than 83%. This classification uses the median ratings for quality and importance to divide the services in half. The quadrants in the figure below show which community facets were given higher or lower importance ratings (up-down) and which had higher or lower quality ratings (right-left). Services categorized as higher in importance and lower in quality may warrant further investigation to see if changes to their delivery are necessary. - Economy - Health and Wellness - Inclusivity and Engagement - Mobility -Community Design - Education, Culture, and the Arts - Natural Environment - Parks and Recreation - Safety - Utilities (vs. benchmark*) Facets of livabilityResident perceptions of quality and importance for each of the facets of communitylivability provide an overview of community strengths and challenges that are usefulfor planning, budgeting and performance evaluation.The charts below show the proportion of residents who rated the community facetspositively for quality and the priority (importance) placed on each. Also displayed iswhether local ratings were lower, similar, or higher than communities across thecountry (the national benchmark).Overall economic health of EaganOverall quality of the transportation system (auto, bicycle,foot, bus) in EaganOverall design or layout of Eagan's residential andcommercial areas (e.g., homes, buildings, streets, parks,etc.)Overall quality of the utility infrastructure in Eagan (water,sewer, storm water, electric/gas)Overall feeling of safety in EaganOverall quality of natural environment in EaganOverall quality of parks and recreation opportunitiesOverall health and wellness opportunities in EaganOverall opportunities for education, culture and the artsResidents' connection and engagement with theircommunityPlease rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good)Overall economic health of EaganOverall quality of the transportation system (auto, bicycle,foot, bus) in EaganOverall design or layout of Eagan's residential andcommercial areas (e.g., homes, buildings, streets, parks,etc.)Overall quality of the utility infrastructure in Eagan (water,sewer, storm water, electric/gas)Overall feeling of safety in EaganOverall quality of natural environment in EaganOverall quality of parks and recreation opportunitiesOverall health and wellness opportunities in EaganOverall opportunities for education, culture and the artsResidents' connection and engagement with theircommunityPlease rate how important, if at all, you think it is for the Eagan community to focus on each of the following in thecoming two years.(% essential or very important)* Comparison to the national benchmark is shown. If no comparison is available, this is left blank.Balancing performance and importance Every jurisdiction must balance limited resources while meeting resident needs and striving to optimize community livability. To this end, it is helpful to know what aspects of the community are most important to residents and which they perceive as being lower quality, as this should be a top priority to address. To help guide City staff and officials with decisions on future resource allocation, resident ratings of the importance of services were compared to their ratings of the quality of these services. To identify the services perceived by residents to have relatively lower quality at the same time as relatively higher importance, all services were ranked from highest perceived quality to lowest perceived quality and from highest perceived importance to lowest perceived importance. Some services were in the top half of both lists (higher quality and higher importance); some were in the top half of one list but the bottom half of the other (higher quality and lower importance or lower quality and higher importance); and some services were in the bottom half of both lists. Services receiving quality ratings of excellent or good by 94% or more of respondents were considered of “higher quality” and those with ratings lower than 94% were considered to be of “lower quality.” Services were classified as “more important” if they were rated as essential or very important by 83% or more of respondents. Services were rated as “less important” if they received a rating of less than 83%. This classification uses the median ratings for quality and importance to divide the services in half. The quadrants in the figure below show which community facets were given higher or lower importance ratings (up-down) and which had higher or lower quality ratings (right-left). Services categorized as higher in importance and lower in quality may warrant further investigation to see if changes to their delivery are necessary. - Economy - Health and Wellness - Inclusivity and Engagement - Mobility -Community Design - Education, Culture, and the Arts - Natural Environment - Parks and Recreation - Safety - Utilities (vs. benchmark*) 50% Excellent48% Good 1% Fair The overall quality of life in Eagan, 2020 Quality of life Measuring community livability starts with assessing the quality of life of those who live there, and ensuring that the community is attractive, accessible, and welcoming to all. 2014 2016 2018 2020 Eagan as a place to live The overall quality of life in Eagan 99%98%98% Higher99%98%98% Higher 96%96%95%98% Higher96%96%95%98% Higher Please rate each of the following aspects of quality of life in Eagan. (% excellent or good) 2014 2016 2018 2020 Recommend living in Eagan to someone who asks Remain in Eagan for the next five years 97%98%97% Higher97%98%97% Higher 92%91%95% Higher 92%91%95% Higher Please indicate how likely or unlikely you are to do each of the following. (% very or somewhat likely) 2014 2016 2018 2020 Overall image or reputation of Eagan 92%94%92% Higher 92%94%92% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) 23% Excellent 59% Good 15% Fair 3% Poor Overall confidence in Eagan government, 2020 Governance Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2014 2016 2018 2020 The value of services for the taxes paid to Eagan The overall direction that Eagan is taking The job Eagan government does at welcoming resident involvement Overall confidence in Eagan government Generally acting in the best interest of the community Being honest Being open and transparent to the public Informing residents about issues facing the community Treating all residents fairly Treating residents with respect 78% 90% 74% 80% Higher78% 90% 74% 80% Higher 84%84%87% Higher84%84%87% Higher 73% 69% 76% Higher73% 69% 76% Higher 80%79%82% Higher80%79%82% Higher 83% Higher 83% Higher 81% Higher 81% Higher 79% Higher 79% Higher 79% Higher 79% Higher 81%78% Higher 81%78% Higher 84% Higher 84% Higher Please rate the following categories of Eagan government performance. (% excellent or good) Public information services Please rate the quality of each of the following services in Eagan. (% excellent or good) Overall customer service by Eagan employees (police, receptionists, planners, etc.) Please also rate the quality of each of the following services in Eagan. (% excellent or good) The City of Eagan The Federal Government Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good) (vs. benchmark*) Overall confidence in Eagangovernment, 2020GovernanceStrong local governments produce results that meet the needsof residents while making the best use of available resources,and are responsive to the present and future needs of thecommunity as a whole. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. The value of services for the taxes paid to EaganThe overall direction that Eagan is takingThe job Eagan government does at welcoming residentinvolvementOverall confidence in Eagan governmentGenerally acting in the best interest of the communityBeing honestBeing open and transparent to the publicInforming residents about issues facing the communityTreating all residents fairly Treating residents with respect Please rate the following categories of Eagan government performance.(% excellent or good) 2014 2016 2018 2020 Public information services 80%88%74% 91% Higher80%88%74% 91% Higher Please rate the quality of each of the following services in Eagan. (% excellent or good) 2014 2016 2018 2020 Overall customer service by Eagan employees (police, receptionists, planners, etc.) 89%94%85% 96% Higher89%94%85% 96% Higher Please also rate the quality of each of the following services in Eagan. (% excellent or good) 2014 2016 2018 2020 The City of Eagan The Federal Government 95%90%92% Higher 95%90%92% Higher 49% 52%49% Similar49% 52%49% Similar Overall, how would you rate the quality of the services provided by each of the following? (% excellent or good) (vs. benchmark*) 37% Excellent 54% Good 8% Fair Overall economic health of Eagan, 2020 Very positive Somewhat posi.. Neutral Somewhat nega.. Very negative 6% 21% 44% 24% 6% What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: Economy Local governments work together with private and nonprofit businesses, and with the community at large, to foster sustainable growth, create jobs, and promote a thriving local economy. 2014 2016 2018 2020 Eagan as a place to work Eagan as a place to visit 87%89%84% Higher 87%89%84% Higher 79%77%81% Similar79%77%81% Similar Please rate each of the following aspects of quality of life in Eagan. (% excellent or good) 2014 2016 2018 2020 Overall economic health of Eagan Overall quality of business and service establishments in Eagan Variety of business and service establishments in Eagan Vibrancy of downtown/commercial area Employment opportunities Shopping opportunities Cost of living in Eagan 92%92%92% Higher92%92%92% Higher 89%87%93% Much higher 89%87%93% Much higher 86% Higher 86% Higher 83%84%73% Higher 83%84%73% Higher 73% 68% 80% Much higher 73% 68% 80% Much higher 93% 91%95% Much higher 93% 91%95% Much higher 72% Higher 72% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) Economic development Please rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Overall economic health ofEagan, 2020 Very positiveSomewhat posi..NeutralSomewhat nega..Very negativeWhat impact, if any, do you think the economywill have on your family income in the next 6months? Do you think the impact will be:EconomyLocal governments work together with private andnonprofit businesses, and with the community atlarge, to foster sustainable growth, create jobs,and promote a thriving local economy.Eagan as a place to workEagan as a place to visitPlease rate each of the following aspects of quality of life in Eagan.(% excellent or good)Overall economic health of EaganOverall quality of business and service establishments inEaganVariety of business and service establishments in EaganVibrancy of downtown/commercial areaEmployment opportunitiesShopping opportunities Cost of living in Eagan 69% 65% 72% Higher69% 65% 72% Higher Please rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good) 2014 2016 2018 2020 Economic development 88% 84%87% Much higher 88% 84%87% Much higher Please rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) 28% Excellent 47% Good 22% Fair 2% Poor Overall quality of the transportation system in Eagan, 2020 Mobility The ease with which residents can move about their communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community. Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Differences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2014 2016 2018 2020 Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Traffic flow on major streets Ease of public parking Ease of travel by car in Eagan Ease of travel by public transportation in Eagan Ease of travel by bicycle in Eagan Ease of walking in Eagan 88%92%76% Similar 88%92%76% Similar 80%78%89% Much higher 80%78%89% Much higher 93% Much higher 93% Much higher 88%87%96% Much higher 88%87%96% Much higher 49% 51%48% Similar49% 51%48% Similar 70% 67% 76% Higher70% 67% 76% Higher 81% 78% 83% Higher81% 78% 83% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Used bus, rail, subway or other public transportation instead of driving alone Walked or biked instead of driving 17%15% 19% Similar17%15% 19% Similar 16%15% Similar 16%15% Similar Please indicate whether or not you have done each of the following in the last 12 months. (% yes) Traffic enforcement Traffic signal timing Street repair Street cleaning Street lighting Snow removal Sidewalk maintenance Bus or transit services Please rate the quality of each of the following services in Eagan. (% excellent or good) (vs. benchmark*) Overall quality of the transportationsystem in Eagan, 2020MobilityThe ease with which residents can move about theircommunities, whether for commuting, leisure, or recreation,plays a major role in the quality of life for all who live, work,and play in the community. Note: Prior to 2020, "Overall quality of the transportation system" was "Overall ease of getting to the places you usually have to visit". Differences in ratings may be at least partially attributable to changes in question wording and should be interpreted cautiously. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Overall quality of the transportation system (auto, bicycle,foot, bus) in EaganTraffic flow on major streetsEase of public parkingEase of travel by car in EaganEase of travel by public transportation in EaganEase of travel by bicycle in EaganEase of walking in EaganPlease rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good)Used bus, rail, subway or other public transportationinstead of driving Carpooled with other adults or children instead of driving alone Walked or biked instead of driving 16%15%Similar16%15% 3355%% Similar 34%25% 62% Similar 34%25% 62% Similar Please indicate whether or not you have done each of the following in the last 12 months.(% yes) 2014 2016 2018 2020 Traffic enforcement Traffic signal timing Street repair Street cleaning Street lighting Snow removal Sidewalk maintenance Bus or transit services 83%82%86% Higher83%82%86% Higher 64%63% 71% Higher64%63% 71% Higher 79% 71%69% 85% Much higher 79% 71%69% 85% Much higher 78% 76% 92% Higher78% 76% 92% Higher 76% 73% 80% Higher76% 73% 80% Higher 71% 80% 70% 81% Higher71% 80% 70% 81% Higher 77% 73% 83% Higher77% 73% 83% Higher 67% 63% 75% Higher67% 63% 75% Higher Please rate the quality of each of the following services in Eagan. (% excellent or good) (vs. benchmark*) 28% Excellent 53% Good 15% Fair 4% Poor Overall design or layout of Eagan's residential and commercial areas, 2020 Community design A well-designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that affordable housing is accessible to all, and providing access to parks and other green spaces. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2014 2016 2018 2020 Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Well-planned residential growth Well-planned commercial growth Well-designed neighborhoods Preservation of the historical or cultural character of the community Public places where people want to spend time Variety of housing options Availability of affordable quality housing Overall quality of new development in Eagan Overall appearance of Eagan 86%88%81% Higher86%88%81% Higher 80% Higher 80% Higher 80% Higher 80% Higher 83% Higher 83% Higher 77% Similar 77% Similar 85% Higher 85% Higher 85% 74% 81% Higher 85% 74% 81% Higher 56% 66%46% Higher56% 66%46% Higher 84% 87%82% Higher84% 87%82% Higher 96%96%100%92% Higher96%96%100%92% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) Your neighborhood as a place to live Please rate each of the following aspects of quality of life in Eagan. (% excellent or good) Land use, planning and zoning Code enforcement (weeds, abandoned buildings, etc.) Please rate the quality of each of the following services in Eagan. (% excellent or good) (vs. benchmark*) Overall design or layout ofEagan's residential andcommercial areas, 2020Community designA well-designed community enhances the quality of life for itsresidents by encouraging smart land use and zoning, ensuringthat affordable housing is accessible to all, and providingaccess to parks and other green spaces. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. Overall design or layout of Eagan's residential andcommercial areas (e.g., homes, buildings, streets, parks,etc.)Well-planned residential growthWell-planned commercial growthWell-designed neighborhoodsPreservation of the historical or cultural character of thecommunityPublic places where people want to spend timeVariety of housing optionsAvailability of affordable quality housingOverall quality of new development in Eagan 96%96%100%92% Higher96%96%100%92% Higher Please rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good) 2014 2016 2018 2020 Your neighborhood as a place to live 93%92%93% Higher93%92%93% Higher Please rate each of the following aspects of quality of life in Eagan. (% excellent or good) 2014 2016 2018 2020 Land use, planning and zoning Code enforcement (weeds, abandoned buildings, etc.) 76% 81%74% Higher76% 81%74% Higher 76% 70% 77% Higher 76% 70% 77% Higher Please rate the quality of each of the following services in Eagan. (% excellent or good) (vs. benchmark*) 41% Excellent 53% Good 4% Fair Overall quality of the utility infrastructure in Eagan, 2020 Utilities Services such as water, gas, electricity, and internet access play a vital role in ensuring the physical and economic health and well-being of the communities they serve. * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 2014 2016 2018 2020 Affordable high-speed internet access Drinking water Sewer services Storm water management (storm drainage, dams, levees, etc.) Power (electric and/or gas) utility Utility billing Ambulance or emergency medical services 66% Higher 66% Higher 77% 76% 79% Similar77% 76% 79% Similar 91%94%87% 94% Higher91%94%87% 94% Higher 89%87%86% 91% Higher89%87%86% 91% Higher 88%87% 95% Higher 88%87% 95% Higher 86% 85% 90% Higher 86% 85% 90% Higher 97%94%97% Similar97%94%97% Similar Please rate the quality of each of the following services in Eagan. (% excellent or good) 2014 2016 2018 2020 Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) 94% Higher 94% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) (vs. benchmark*) *Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 49% Excellent45% Good 5% Fair Overall feeling of safety in Eagan, 2020 Safety Public safety is often the most important task facing local governments. All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety-related services is essential to residents' quality of life. 2014 2016 2018 2020 Overall feeling of safety in Eagan 94%98%91%94% Higher94%98%91%94% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 In your neighborhood during the day In Eagan's downtown/commercial area during the day From property crime From violent crime From fire, flood or other natural disaster 98%98%97% Similar 98%98%97% Similar 97%97%96% Similar 97%97%96% Similar 88% Similar 88% Similar 93% Similar 93% Similar 95% Higher 95% Higher Please rate how safe or unsafe you feel: (% very or somewhat safe) 2014 2016 2018 2020 Ambulance or emergency medical services Fire services Fire prevention and education Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) 97%94%97% Similar97%94%97% Similar Please rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Overall feeling of safety in Eagan,2020SafetyPublic safety is often the most important task facing localgovernments. All residents should feel safe and secure in theirneighborhoods and in the greater community, and providingrobust safety-related services is essential to residents' qualityof life.Overall feeling of safety in EaganPlease rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good)In your neighborhood during the dayIn Eagan's downtown/commercial area during the dayFrom property crimeFrom violent crimeFrom fire, flood or other natural disasterPlease rate how safe or unsafe you feel:(% very or somewhat safe) Ambulance or emergency medical services Fire services Fire prevention and education Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) 97%94%97% Similar97%94%97% Similar 97%97%97%96% Similar97%97%97%96% Similar 91% 90% 91% Similar 91% 90% 91% Similar 90% Higher 90% Higher Please rate the quality of each of the following services in Eagan.(% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) 69% Excellent 28% Good 3% Fair Overall quality of natural environment in Eagan, 2020 Natural environment The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and profound effect on quality of life. 2014 2016 2018 2020 Overall quality of natural environment in Eagan Cleanliness of Eagan Water resources (beaches, lakes, ponds, riverways, etc.) Air quality 96% 93%97% Much higher 96% 93%97% Much higher 94%93%94% Higher 94%93%94% Higher 90% Higher 90% Higher 93% 88% 93% Higher 93% 88% 93% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Preservation of natural areas (open space, farmlands and greenbelts) Eagan open space Recycling Yard waste pick-up 82% 78% 86% Higher 82% 78% 86% Higher 82% 77% 84% Higher 82% 77% 84% Higher 86%85%89% Similar 86%85%89% Similar 79% Similar 79% Similar Please rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) *Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 77% Excellent 19% Good 4% Fair Overall quality of parks and recreation opportunities, 2020Parks and recreation "There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment." - National Recreation and Park Association 2014 2016 2018 2020 Overall quality of parks and recreation opportunities Availability of paths and walking trails Fitness opportunities (including exercise classes and paths or trails, etc.) Recreational opportunities 96% Much higher 96% Much higher 88% 85% 95% Much higher 88% 85% 95% Much higher 87%87% 93% Higher 87%87% 93% Higher 86%84%89% Higher86%84%89% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 City parks Recreation programs or classes Recreation centers or facilities 94%93%99% Higher 94%93%99% Higher 92%86%86% 96% Higher92%86%86% 96% Higher 88% 85% 93% Higher 88% 85% 93% Higher Please also rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) 50% Excellent 47% Good 3% Fair Overall health and wellness opportunities in Eagan, 2020 Health and wellness The characteristics of and amenities available in the communities in which people live has a direct impact on the health and wellness of residents, and thus, on their quality of life overall. 2014 2016 2018 2020 Overall health and wellness opportunities in Eagan Availability of affordable quality food Availability of affordable quality health care Availability of preventive health services Availability of affordable quality mental health care 87%86% 97% Much higher 87%86% 97% Much higher 86% Higher 86% Higher 78%77% 86% Higher78%77% 86% Higher 81%81%90% Higher81%81%90% Higher 71% 67% 76% Higher71% 67% 76% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Health services 90% Higher 90% Higher Please also rate the quality of each of the following services in Eagan. (% excellent or good) 2014 2016 2018 2020 Would you say that in general your health is: 75% Similar 75% Similar Would you say that in general your health is: (% excellent or very good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) *Comparison to the national benchmark is shown. If no comparison is available, this is left blank. 31% Excellent 51% Good 17% Fair Overall opportunities for education, culture and the arts, 2020 Education, arts, and culture Participation in the arts, in educational opportunities, and in cultural activities is linked to increased civic engagement, greater social tolerance, and enhanced enjoyment of the local community. 2014 2016 2018 2020 Overall opportunities for education, culture and the arts Opportunities to attend cultural/arts/music activities Community support for the arts Availability of affordable quality childcare/preschool K-12 education Adult educational opportunities 88%88%82% Higher88%88%82% Higher 65% 61%64% Similar 65% 61%64% Similar 78% Higher 78% Higher 74% 69%75% Higher 74% 69%75% Higher 91%91%92% Higher 91%91%92% Higher 82%79%83% Higher82%79%83% Higher Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Opportunities to attend special events and festivals 73% 81%74% Similar73% 81%74% Similar Please also rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Public library services 94% Higher 94% Higher Please also rate the quality of each of the following services in Eagan. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Overall opportunities for education,culture and the arts, 2020Education, arts, and cultureParticipation in the arts, in educational opportunities, and incultural activities is linked to increased civic engagement,greater social tolerance, and enhanced enjoyment of the localcommunity.Overall opportunities for education, culture and the artsOpportunities to attend cultural/arts/music activitiesCommunity support for the artsAvailability of affordable quality childcare/preschoolK-12 educationAdult educational opportunitiesPlease rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good)Opportunities to attend special events and festivalsPlease also rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good) Public library services 94% Higher 94% Higher Please also rate the quality of each of the following services in Eagan.(% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) 14% Excellent 61% Good 23% Fair Residents' connection and engagement with their community, 2020 Inclusivity and engagement Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not. 2014 2016 2018 2020 Eagan as a place to raise children Eagan as a place to retire Sense of community 98%95%97% Higher98%95%97% Higher 72%70% 82% Higher72%70% 82% Higher 71%71%75% Similar71%71%75% Similar Please rate each of the following aspects of quality of life in Eagan. (% excellent or good) 2014 2016 2018 2020 Residents' connection and engagement with their community 75% Similar 75% Similar Please rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) 2014 2016 2018 2020 Making all residents feel welcome Attracting people from diverse backgrounds Valuing/respecting residents from diverse backgrounds Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 85% Higher 85% Higher 73% Higher 73% Higher 77% Higher 77% Higher Please rate the job you feel the Eagan community does at each of the following. (% excellent or good) Sense of civic/community pride Neighborliness of residents in Eagan Opportunities to participate in social events and activities Opportunities to volunteer Opportunities to participate in community matters Openness and acceptance of the community toward people of diverse backgrounds Please also rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Residents' connection andengagement with theircommunity, 2020Inclusivity and engagementInclusivity refers to a cultural and environmental feeling ofbelonging; residents who feel invited to participate within theircommunities feel more included, involved, and engaged thanthose who do not.Eagan as a place to raise childrenEagan as a place to retireSense of communityPlease rate each of the following aspects of quality of life in Eagan.(% excellent or good)Residents' connection and engagement with theircommunityPlease rate each of the following characteristics as they relate to Eagan as a whole.(% excellent or good)Making all residents feel welcomeAttracting people from diverse backgrounds Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 77% Higher 77% Higher 81% Higher 81% Higher Please rate the job you feel the Eagan community does at each of the following.(% excellent or good) 2014 2016 2018 2020 Sense of civic/community pride Neighborliness of residents in Eagan Opportunities to participate in social events and activities Opportunities to volunteer Opportunities to participate in community matters Openness and acceptance of the community toward people of diverse backgrounds 82% Higher 82% Higher 72% 97% 69% 81% Higher72% 97% 69% 81% Higher 71% 73%71% Similar71% 73%71% Similar 79%78% 81% Similar79%78% 81% Similar 73%70%76% Similar73%70%76% Similar 72% 77%67% Similar 72% 77%67% Similar Please also rate each of the following characteristics as they relate to Eagan as a whole. (% excellent or good) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Residents' participation levels 2014 2016 2018 2020 Contacted the City of Eagan (in-person, phone, email or web) for help or information Contacted Eagan elected officials (in-person, phone, email or web) to express your opinion Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) Watched (online or on television) a local public meeting Volunteered your time to some group/activity in Eagan Campaigned or advocated for a local issue, cause or candidate Voted in your most recent local election 40% 31%25% 48% Similar 40% 31%25% 48% Similar 12%9%13% Similar12%9%13% Similar 15% 11% 16% Similar 15% 11% 16% Similar 13%13% 16% Similar 13%13% 16% Similar 22%17%30% Similar22%17%30% Similar 17% Similar 17% Similar 89% Higher 89% Higher Please indicate whether or not you have done each of the following in the last 12 months. (% yes) 2014 2016 2018 2020 Access the internet from your home using a computer, laptop or tablet computer Access the internet from your cell phone Visit social media sites such as Facebook, Twitter, WhatsApp, etc. Use or check email Share your opinions online Shop online 98% Similar 98% Similar 95% Similar 95% Similar 80% Similar 80% Similar In general, how many times do you: (% a few times a week or more) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Residents' participation levelsContacted the City of Eagan (in-person, phone, email or web) forhelp or informationContacted Eagan elected officials (in-person, phone, email orweb) to express your opinionAttended a local public meeting (of local elected officials like CityCouncil or County Commissioners, advisory boards, town halls,HOA, neighborhood watch, etc.)Watched (online or on television) a local public meetingVolunteered your time to some group/activity in EaganCampaigned or advocated for a local issue, cause or candidateVoted in your most recent local electionPlease indicate whether or not you have done each of the following in the last 12 months.(% yes)Access the internet from your home using a computer,laptop or tablet computerAccess the internet from your cell phoneVisit social media sites such as Facebook, Twitter, WhatsApp, etc. Use or check email Share your opinions online Shop online 98% Similar 98% Similar 31% Similar 31% Similar 66% Higher 66% Higher In general, how many times do you:(% a few times a week or more) * Comparison to the national benchmark is shown. If no comparison is available, this is left blank. (vs. benchmark*) Please rate the following:Condition of neighborhood streets Quality of snow plowing on neighborhood streets Timeliness of snow plowing on neighborhood streets Condition of city trails and sidewalks Quality of snow plowing on city trails and sidewalks Timeliness of plowing on city trails and sidewalks Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. Experience Eagan resident newsletter Discover (Eagan's recreation activities catalog) Local newspapers (Pioneer Press, SunThisWeek) City website (cityofeagan.com) City social media channels (Facebook, Twitter, Instagram) Nextdoor Eagan Television (ETV)(television and online) How likely or unlikely are you to do each of the following: Complete tasks online through the City website Receive information on city events and activities through social .. Receive updates on City Council actions through the City websit.. Provide feedback or engage on city initiatives through the City .. Use Eagan recreation centers or their services (Community Cent.. Visit a park in Eagan Attend a City-sponsored event (Market Fest, Food Truck Festival.. Watch local programming produced by Eagan Television (ETV) o.. 70% 78% 90% 77% 84% 90% 36% 54% 63% 86% 54% 87% 84% 22% 90% 97% 76% 58% 63% 61% 79% Custom questions Below are the results of each custom question on the survey. The percentage of positive responses (“excellent”/”good”, "major source"/"minor source", or “very likely”/”somewhat likely”) is shown. % positive % positiveRankNumber ofcommunitiesPercentilePlease rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Higher Your neighborhood as a place to live Higher Eagan as a place to raise children Higher Eagan as a place to work Higher Eagan as a place to visit Similar Eagan as a place to retire Higher The overall quality of life in Eagan Higher Sense of community Similar Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Higher Overall quality of the transportation system (auto, bicycle, foot, bus) i..Similar Overall design or layout of Eagan's residential and commercial areas (..Higher Overall quality of the utility infrastructure in Eagan (water, sewer, sto..Higher Overall feeling of safety in Eagan Higher Overall quality of natural environment in Eagan Much higher Overall quality of parks and recreation opportunities Much higher Overall health and wellness opportunities in Eagan Much higher Overall opportunities for education, culture and the arts Higher Residents' connection and engagement with their community Similar Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Higher Remain in Eagan for the next five years Higher Please rate how safe or unsafe you feel: In your neighborhood during the day Similar In Eagan's downtown/commercial area during the day Similar From property crime Similar 963831798% 923152693% 973801597% 973631484% 752987781% 913643582% 954402398% 803116375% 932802092% 6228511076% 922752281% 9844194% 843616194% 100286297% 9844196% 99278497% 782776282% 8344775% 972951097% 99288395% 903543797% 863284696% National benchmark tables This table contains the comparisons of Eagan's results to those from other communities. The first column shows the comparison of Eagan's rating to the benchmark. Eagan's results are noted as being “higher”, “lower” or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different than the benchmark. The second column is Eagan's “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good”). The third column is the rank assigned to Eagan's rating among communities where a similar question was asked. The fourth column is the number of communities that asked a similar question. The fifth column shows the percentile for Eagan's result -- that is what percent of surveyed communities had a lower rating than Eagan. Please rate how safe or unsafe you feel: In Eagan's downtown/commercial area during the day Similar From property crime Similar From violent crime Similar From fire, flood or other natural disaster Higher Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome Higher Attracting people from diverse backgrounds Higher Valuing/respecting residents from diverse backgrounds Higher Taking care of vulnerable residents (elderly, disabled, homeless, etc.)Higher Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of business and service establishments in Eagan Much higher Variety of business and service establishments in Eagan Higher Vibrancy of downtown/commercial area Higher Employment opportunities Much higher Shopping opportunities Much higher Cost of living in Eagan Higher Overall image or reputation of Eagan Higher Please rate each of the following characteristics as they relate to Eagan as a whole. Traffic flow on major streets Much higher Ease of public parking Much higher Ease of travel by car in Eagan Much higher Ease of travel by public transportation in Eagan Similar Ease of travel by bicycle in Eagan Higher Ease of walking in Eagan Higher Well-planned residential growth Higher Well-planned commercial growth Higher Well-designed neighborhoods Higher Preservation of the historical or cultural character of the community Similar Public places where people want to spend time Higher Variety of housing options Higher Availability of affordable quality housing Higher Overall quality of new development in Eagan Higher Overall appearance of Eagan Higher Cleanliness of Eagan Higher Water resources (beaches, lakes, ponds, riverways, etc.)Higher Air quality Higher 78581288% 78581293% 9844195% 9344385% 9344373% 9144477% 9344381% 100284293% 9643286% 822614773% 98315780% 98301795% 98278772% 903533892% 100338389% 100247193% 100314196% 742506548% 913142976% 893153683% 9647280% 9847180% 9248483% 8342777% 892703285% 972881081% 753127846% 963001482% 883464392% 943111994% 9240390% Please rate each of the following characteristics as they relate to Eagan as a whole. Water resources (beaches, lakes, ponds, riverways, etc.)Higher Air quality Higher Availability of paths and walking trails Much higher Fitness opportunities (including exercise classes and paths or trails, et..Higher Recreational opportunities Higher Availability of affordable quality food Higher Availability of affordable quality health care Higher Availability of preventive health services Higher Availability of affordable quality mental health care Higher Opportunities to attend cultural/arts/music activities Similar Community support for the arts Higher Availability of affordable quality childcare/preschool Higher K-12 education Higher Adult educational opportunities Higher Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Higher Neighborliness of residents in Eagan Higher Opportunities to participate in social events and activities Similar Opportunities to attend special events and festivals Similar Opportunities to volunteer Similar Opportunities to participate in community matters Similar Openness and acceptance of the community toward people of diverse ..Similar Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for help o..Similar Contacted Eagan elected officials (in-person, phone, email or web) to e..Similar Attended a local public meeting (of local elected officials like City Coun..Similar Watched (online or on television) a local public meeting Similar Volunteered your time to some group/activity in Eagan Similar Campaigned or advocated for a local issue, cause or candidate Similar Voted in your most recent local election Higher Used bus, rail, subway or other public transportation instead of driving Similar Carpooled with other adults or children instead of driving alone Similar Walked or biked instead of driving Similar Please rate the quality of each of the following services in Eagan. Public information services Higher Economic development Much higher 932591993% 99316595% 98266693% 933002289% 97260986% 942731886% 97255890% 99250476% 5929912564% 8344778% 942711775% 942751792% 932571883% 8844582% 952711681% 682758871% 702938874% 722787881% 802845976% 733048267% 6433812348% 2026921613% 2327521316% 2124619616% 2727720430% 2725818817% 9344389% 5523010419% 1626222135% 6327010262% 98291791% Please rate the quality of each of the following services in Eagan. Public information services Higher Economic development Much higher Traffic enforcement Higher Traffic signal timing Higher Street repair Much higher Street cleaning Higher Street lighting Higher Snow removal Higher Sidewalk maintenance Higher Bus or transit services Higher Land use, planning and zoning Higher Code enforcement (weeds, abandoned buildings, etc.)Higher Affordable high-speed internet access Higher Garbage collection Similar Drinking water Similar Sewer services Higher Storm water management (storm drainage, dams, levees, etc.)Higher Power (electric and/or gas) utility Higher Utility billing Higher Police/Sheriff services Higher Crime prevention Higher Animal control Higher Ambulance or emergency medical services Similar Fire services Similar Fire prevention and education Similar Emergency preparedness (services that prepare the community for na..Higher Preservation of natural areas (open space, farmlands and greenbelts)Higher Eagan open space Higher Recycling Similar Yard waste pick-up Similar Please also rate the quality of each of the following services in Eagan. City parks Higher Recreation programs or classes Higher Recreation centers or facilities Higher 99290587% 983621086% 942741971% 99357685% 98315792% 923352980% 872763681% 100314283% 852453875% 973051174% 99372777% 9041466% 5234116686% 713089279% 99310694% 100335191% 99199295% 98244590% 264285191% 903583690% 963261487% 6832910897% 7336810296% 872914091% 98287790% 98264786% 962541184% 863464989% 6227510779% 100318199% 100319396% Please also rate the quality of each of the following services in Eagan. Recreation programs or classes Higher Recreation centers or facilities Higher Health services Higher Public library services Higher Overall customer service by Eagan employees (police, receptionists, pl..Higher Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan Higher The overall direction that Eagan is taking Higher The job Eagan government does at welcoming resident involvement Higher Overall confidence in Eagan government Higher Generally acting in the best interest of the community Higher Being honest Higher Being open and transparent to the public Higher Informing residents about issues facing the community Higher Treating all residents fairly Higher Treating residents with respect Higher Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan Higher The Federal Government Similar State of Minnesota Government Similar Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Similar Overall quality of the transportation system (auto, bicycle, foot, bus) i..Similar Overall design or layout of Eagan's residential and commercial areas (..Similar Overall quality of the utility infrastructure in Eagan (water, sewer, sto..Similar Overall feeling of safety in Eagan Similar Overall quality of natural environment in Eagan Much higher Overall quality of parks and recreation opportunities Higher Overall health and wellness opportunities in Eagan Similar Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community Lower In general, how many times do you: Access the internet from your home using a computer, laptop or tablet..Similar Access the internet from your cell phone Similar Visit social media sites such as Facebook, Twitter, WhatsApp, etc.Similar Use or check email Similar Share your opinions online Similar 98287693% 98239790% 973271394% 99380596% 100391280% 99326487% 963281476% 99282482% 99285483% 98276781% 9644279% 9649279% 97280978% 9644284% 964021892% 842634349% 264285177% 852593993% 4725913877% 2925918273% 76441089% 862593893% 99259493% 9644289% 5325812081% 3625916580% 1325922574% 9644298% 8644695% 53441980% 8644698% In general, how many times do you: Use or check email Similar Share your opinions online Similar Shop online Higher Would you say that in general your health is:Similar What impact, if any, do you think the economy will have on your family..Similar 41442431% 9844166% 872653575% 3326918127% % positiveRankNumber ofcommunitiesPercentilePlease rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Higher Your neighborhood as a place to live Similar Eagan as a place to raise children Higher Eagan as a place to work Higher Eagan as a place to visit Similar Eagan as a place to retire Similar The overall quality of life in Eagan Higher Sense of community Similar Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Higher Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Similar Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.)Higher Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas)NA Overall feeling of safety in Eagan Higher Overall quality of natural environment in Eagan Higher Overall quality of parks and recreation opportunities NA Overall health and wellness opportunities in Eagan Higher Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community NA Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Similar Remain in Eagan for the next five years Similar Please rate how safe or unsafe you feel: In your neighborhood during the day Similar In Eagan's downtown/commercial area during the day Similar 9415198% 9414193% 9414197% 8815284% 5412681% 7414482% 9415198% 7414475% 8613292% 7213476% 8613281% 94% 8613294% 9313197% 96% 9313197% 7913382% 75% 9414197% 9313195% 9414197% National benchmark tables (70-100k population, $55-80k income) This table contains the comparisons of Eagan's results to those from other communities with population sizes and annual household incomes similar to those of Eagan. The first column shows the comparison of Eagan'srating to the benchmark. Eagan's results are noted as being “higher”, “lower” or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different than the benchmark. The second column is Eagan's “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good”). The third column is the rank assigned to Eagan's rating among communities where a similar question was asked. The fourth column is the number of communities that asked a similar question. The fifth column shows the percentile for Eagan's result -- that is what percent of surveyed communities had a lower rating than Eagan. Please rate how safe or unsafe you feel: In your neighborhood during the day Similar In Eagan's downtown/commercial area during the day Similar From property crime NA From violent crime NA From fire, flood or other natural disaster NA Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome NA Attracting people from diverse backgrounds NA Valuing/respecting residents from diverse backgrounds NA Taking care of vulnerable residents (elderly, disabled, homeless, etc.)NA Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of business and service establishments in Eagan Higher Variety of business and service establishments in Eagan NA Vibrancy of downtown/commercial area Similar Employment opportunities Higher Shopping opportunities Much higher Cost of living in Eagan Higher Overall image or reputation of Eagan Higher Please rate each of the following characteristics as they relate to Eagan as a whole. Traffic flow on major streets Much higher Ease of public parking Much higher Ease of travel by car in Eagan Much higher Ease of travel by public transportation in Eagan Higher Ease of travel by bicycle in Eagan Higher Ease of walking in Eagan Higher Well-planned residential growth Higher Well-planned commercial growth Higher Well-designed neighborhoods NA Preservation of the historical or cultural character of the community NA Public places where people want to spend time Higher Variety of housing options Higher Availability of affordable quality housing Similar Overall quality of new development in Eagan Higher Overall appearance of Eagan Higher Cleanliness of Eagan Higher 9414196% 88% 93% 95% 85% 73% 77% 81% 9414193% 86% 7611373% 9414180% 8714295% 9313172% 8714292% 9313189% 898193% 9414196% 7213448% 9414176% 9414183% 845180% 845180% 83% 77% 9313185% 9313181% 6114646% 8512282% 9313192% Please rate each of the following characteristics as they relate to Eagan as a whole. Overall appearance of Eagan Higher Cleanliness of Eagan Higher Water resources (beaches, lakes, ponds, riverways, etc.)NA Air quality Higher Availability of paths and walking trails Much higher Fitness opportunities (including exercise classes and paths or trails, etc.)Higher Recreational opportunities Higher Availability of affordable quality food Similar Availability of affordable quality health care Higher Availability of preventive health services Higher Availability of affordable quality mental health care Higher Opportunities to attend cultural/arts/music activities Similar Community support for the arts NA Availability of affordable quality childcare/preschool Higher K-12 education Higher Adult educational opportunities Higher Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride NA Neighborliness of residents in Eagan Higher Opportunities to participate in social events and activities Similar Opportunities to attend special events and festivals Similar Opportunities to volunteer Similar Opportunities to participate in community matters Similar Openness and acceptance of the community toward people of diverse backgrounds Similar Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for help or information Similar Contacted Eagan elected officials (in-person, phone, email or web) to express your opinion Similar Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, n..Similar Watched (online or on television) a local public meeting Similar Volunteered your time to some group/activity in Eagan Similar Campaigned or advocated for a local issue, cause or candidate Similar Voted in your most recent local election NA Used bus, rail, subway or other public transportation instead of driving Similar Carpooled with other adults or children instead of driving alone Similar 9313194% 90% 8714293% 9414195% 9313193% 8114389% 9312186% 9313186% 9312190% 9312176% 3613964% 78% 7913375% 9211192% 8512283% 82% 9414181% 5813671% 5911574% 6513581% 8613276% 7414467% 7213448% 5412613% 24121016% 10101016% 3613930% 3112917% 89% 7213419% Please indicate whether or not you have done each of the following in the last 12 months. Used bus, rail, subway or other public transportation instead of driving Similar Carpooled with other adults or children instead of driving alone Similar Walked or biked instead of driving Higher Please rate the quality of each of the following services in Eagan. Public information services Higher Economic development Higher Traffic enforcement Similar Traffic signal timing Similar Street repair Much higher Street cleaning Higher Street lighting Similar Snow removal Higher Sidewalk maintenance Higher Bus or transit services Higher Land use, planning and zoning Higher Code enforcement (weeds, abandoned buildings, etc.)Higher Affordable high-speed internet access NA Garbage collection Similar Drinking water Similar Sewer services Similar Storm water management (storm drainage, dams, levees, etc.)Higher Power (electric and/or gas) utility Higher Utility billing Higher Police/Sheriff services Similar Crime prevention Higher Animal control Higher Ambulance or emergency medical services Similar Fire services Similar Fire prevention and education Similar Emergency preparedness (services that prepare the community for natural disasters or other emergency situations)Higher Preservation of natural areas (open space, farmlands and greenbelts)Higher Eagan open space Higher Recycling Similar 8131335% 8613262% 8512291% 9312187% 9414186% 9312171% 9414185% 9313192% 8512280% 819281% 9110183% 8613275% 8512274% 9313177% 66% 27141186% 6212579% 9312194% 9313191% 887195% 9312190% 714291% 9414190% 8613287% 5412697% 5813696% 8114391% 9211190% 9211186% 9211184% Please rate the quality of each of the following services in Eagan. Eagan open space Higher Recycling Similar Yard waste pick-up Similar Please also rate the quality of each of the following services in Eagan. City parks Higher Recreation programs or classes Higher Recreation centers or facilities Higher Health services Higher Public library services Higher Overall customer service by Eagan employees (police, receptionists, planners, etc.)Higher Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan Higher The overall direction that Eagan is taking Higher The job Eagan government does at welcoming resident involvement Higher Overall confidence in Eagan government Higher Generally acting in the best interest of the community Higher Being honest Higher Being open and transparent to the public NA Informing residents about issues facing the community NA Treating all residents fairly Higher Treating residents with respect NA Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan Higher The Federal Government Similar State of Minnesota Government Similar Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Similar Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Similar Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.)Similar Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas)NA Overall feeling of safety in Eagan Similar Overall quality of natural environment in Eagan Similar Overall quality of parks and recreation opportunities NA Overall health and wellness opportunities in Eagan Similar Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community Similar 7213489% 3710779% 9312199% 9313196% 9313193% 9211190% 8513294% 9414196% 9414180% 9313187% 9313176% 9313182% 9313183% 9312181% 79% 79% 9313178% 84% 9414192% 7712349% 714277% 7611393% 2611977% 4211773% 89% 7611393% 9211193% 89% 4211781% 2611980% Please rate how important,if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community Similar In general, how many times do you: Access the internet from your home using a computer, laptop or tablet computer NA Access the internet from your cell phone NA Visit social media sites such as Facebook, Twitter, WhatsApp, etc.NA Use or check email NA Share your opinions online NA Shop online NA Would you say that in general your health is:Similar What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:Similar 2611974% 98% 95% 80% 98% 31% 66% 9312175% 24121027% % positiveRankNumber ofcommunitiesPercentilePlease rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Higher Your neighborhood as a place to live Similar Eagan as a place to raise children Higher Eagan as a place to work Higher Eagan as a place to visit Higher Eagan as a place to retire Higher The overall quality of life in Eagan Similar Sense of community Similar Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Higher Overall quality of the transportation system (auto, bicycle, foot, bus) i..Similar Overall design or layout of Eagan's residential and commercial areas (..Similar Overall quality of the utility infrastructure in Eagan (water, sewer, sto..Similar Overall feeling of safety in Eagan Similar Overall quality of natural environment in Eagan Higher Overall quality of parks and recreation opportunities Higher Overall health and wellness opportunities in Eagan Higher Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community Similar Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Similar Remain in Eagan for the next five years Similar Please rate how safe or unsafe you feel: In your neighborhood during the day Similar In Eagan's downtown/commercial area during the day Similar From property crime Similar From violent crime Similar 9622198% 8619393% 9621197% 8721384% 9517181% 9622182% 9028398% 8221475% 7418592% 31191476% 8417381% 846194% 6323994% 9619197% 846196% 9518197% 6918682% 846175% 8518397% 9518195% 7918497% 7119696% 9110188% National benchmark tables (Twin Cities metro area) This table contains the comparisons of Eagan's results to those from other communities in the Twin Cities area. The first column shows the comparison of Eagan'srating to the benchmark. Eagan's results are noted as being “higher”, “lower” or “similar” to the benchmark, meaning that the average rating given by Eagan residents is statistically similar to or different than the benchmark. The second column is Eagan's “percent positive.” Most commonly, the percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good”). The third column is the rank assigned to Eagan's rating among communities where a similar question was asked. The fourth column is the number of communities that asked a similar question. The fifth column shows the percentile for Eagan's result -- that is what percent of surveyed communities had a lower rating than Eagan. Please rate how safe or unsafe you feel: From property crime Similar From violent crime Similar From fire, flood or other natural disaster Similar Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome Similar Attracting people from diverse backgrounds Similar Valuing/respecting residents from diverse backgrounds Similar Taking care of vulnerable residents (elderly, disabled, homeless, etc.)Similar Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of business and service establishments in Eagan Higher Variety of business and service establishments in Eagan Higher Vibrancy of downtown/commercial area Higher Employment opportunities Higher Shopping opportunities Much higher Cost of living in Eagan Similar Overall image or reputation of Eagan Higher Please rate each of the following characteristics as they relate to Eagan as a whole. Traffic flow on major streets Higher Ease of public parking Higher Ease of travel by car in Eagan Higher Ease of travel by public transportation in Eagan Similar Ease of travel by bicycle in Eagan Similar Ease of walking in Eagan Similar Well-planned residential growth Higher Well-planned commercial growth Higher Well-designed neighborhoods Similar Preservation of the historical or cultural character of the community Similar Public places where people want to spend time Higher Variety of housing options Similar Availability of affordable quality housing Similar Overall quality of new development in Eagan Higher Overall appearance of Eagan Higher Cleanliness of Eagan Higher Water resources (beaches, lakes, ponds, riverways, etc.)Higher Air quality Similar Availability of paths and walking trails Higher Fitness opportunities (including exercise classes and paths or trails, et..Higher 9110193% 846195% 846185% 676273% 676277% 846181% 9619193% 846186% 9415173% 9121280% 9119295% 9516172% 8722392% 9518189% 9212193% 9620196% 6315648% 7918476% 9619183% 846180% 846180% 815183% 615277% 8417385% 8620381% 48221246% 9516182% 7418592% 8119494% 846190% 7414493% 9619195% Please rate each of the following characteristics as they relate to Eagan as a whole. Availability of paths and walking trails Higher Fitness opportunities (including exercise classes and paths or trails, et..Higher Recreational opportunities Higher Availability of affordable quality food Higher Availability of affordable quality health care Similar Availability of preventive health services Higher Availability of affordable quality mental health care Higher Opportunities to attend cultural/arts/music activities Similar Community support for the arts Higher Availability of affordable quality childcare/preschool Similar K-12 education Higher Adult educational opportunities Higher Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Higher Neighborliness of residents in Eagan Similar Opportunities to participate in social events and activities Similar Opportunities to attend special events and festivals Similar Opportunities to volunteer Similar Opportunities to participate in community matters Similar Openness and acceptance of the community toward people of diverse ..Similar Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for help o..Similar Contacted Eagan elected officials (in-person, phone, email or web) to e..Similar Attended a local public meeting (of local elected officials like City Coun..Similar Watched (online or on television) a local public meeting Similar Volunteered your time to some group/activity in Eagan Similar Campaigned or advocated for a local issue, cause or candidate Similar Voted in your most recent local election Higher Used bus, rail, subway or other public transportation instead of driving Similar Carpooled with other adults or children instead of driving alone Similar Walked or biked instead of driving Similar Please rate the quality of each of the following services in Eagan. Public information services Higher Economic development Higher Traffic enforcement Similar Traffic signal timing Similar Street repair Higher 9018293% 9121289% 8613286% 7716486% 8714290% 8714276% 6717664% 846178% 9516175% 8518392% 8417383% 846182% 8115381% 8215371% 5715774% 8417381% 8316376% 8120467% 7821548% 5115813% 45171016% 28171316% 48181030% 6714517% 846189% 6315619% 21141235% 6315662% 9518191% 9620187% 9018286% 8619371% Please rate the quality of each of the following services in Eagan. Traffic signal timing Similar Street repair Higher Street cleaning Higher Street lighting Similar Snow removal Similar Sidewalk maintenance Similar Bus or transit services Higher Land use, planning and zoning Similar Code enforcement (weeds, abandoned buildings, etc.)Higher Affordable high-speed internet access Similar Garbage collection Similar Drinking water Similar Sewer services Similar Storm water management (storm drainage, dams, levees, etc.)Higher Power (electric and/or gas) utility Similar Utility billing Similar Police/Sheriff services Similar Crime prevention Similar Animal control Similar Ambulance or emergency medical services Similar Fire services Similar Fire prevention and education Similar Emergency preparedness (services that prepare the community for na..Similar Preservation of natural areas (open space, farmlands and greenbelts)Higher Eagan open space Higher Recycling Similar Yard waste pick-up Similar Please also rate the quality of each of the following services in Eagan. City parks Higher Recreation programs or classes Higher Recreation centers or facilities Higher Health services Higher Public library services Similar Overall customer service by Eagan employees (police, receptionists, pl..Higher The value of services for the taxes paid to Eagan Higher 9622185% 9119292% 7821580% 7227881% 9619183% 7615475% 8620374% 8722377% 846166% 5715786% 7022779% 9120294% 9623191% 9110195% 9516190% 428991% 8119490% 8924387% 5916797% 6524996% 7119691% 9018290% 8917286% 9516184% 9121289% 7712379% 9621199% 9619196% 9018293% 9313190% 9517194% 9325296% Please also rate the quality of each of the following services in Eagan.Overall customer service by Eagan employees (police, receptionists, pl..Higher Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan Higher The overall direction that Eagan is taking Higher The job Eagan government does at welcoming resident involvement Higher Overall confidence in Eagan government Higher Generally acting in the best interest of the community Higher Being honest Higher Being open and transparent to the public Similar Informing residents about issues facing the community Similar Treating all residents fairly Similar Treating residents with respect Similar Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan Similar The Federal Government Similar State of Minnesota Government Lower Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Similar Overall quality of the transportation system (auto, bicycle, foot, bus) i..Similar Overall design or layout of Eagan's residential and commercial areas (..Similar Overall quality of the utility infrastructure in Eagan (water, sewer, sto..Similar Overall feeling of safety in Eagan Similar Overall quality of natural environment in Eagan Higher Overall quality of parks and recreation opportunities Similar Overall health and wellness opportunities in Eagan Similar Overall opportunities for education, culture and the arts Similar Residents' connection and engagement with their community Similar In general, how many times do you: Access the internet from your home using a computer, laptop or tablet..Similar Access the internet from your cell phone Similar Visit social media sites such as Facebook, Twitter, WhatsApp, etc.Similar Use or check email Similar Share your opinions online Similar Shop online Higher Would you say that in general your health is:Similar What impact, if any, do you think the economy will have on your family..Similar 9727180% 9518187% 9619176% 9517182% 9518183% 9415181% 846179% 846179% 8917278% 846184% 9325292% 6915549% 428977% 9414193% 8714277% 5414773% 846189% 9414193% 9414193% 846189% 8714281% 8114380% 4114974% 846198% 846195% 516380% 846198% 676231% 846166% 7615475% 30161227% In which category is your age?18-24 years 25-34 years 35-44 years 45-54 years 55-64 years 65-74 years 75 years or older What is your gender?Female Male Identify in another way Which best describes the building you live in?One family house detached from any other houses Building with two or more homes (duplex, townhome, apa.. Other Do you rent or own your home?Rent Own Please rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Excellent Good Fair Poor Your neighborhood as a place to live Excellent Good Fair Poor Eagan as a place to raise children Excellent Good Fair Poor Eagan as a place to work Excellent Good Fair Poor Eagan as a place to visit Excellent 4% 14% 15% 17% 22% 26% 1% 1% 50% 49% 1% 46% 53% 70% 30% 0% 2% 34% 65% 0% 7% 34% 59% 0% 3% 29% 68% 2% 14% 38% 46% 31% Complete set of frequencies This dashboard contains a complete set of responses to each question on the survey. By default, "Don't know" responses are excluded, but may be added to the table using the response filter to the right. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number. Please rate each of the following aspects of quality of life in Eagan. Eagan as a place to visit Excellent Good Fair Poor Eagan as a place to retire Excellent Good Fair Poor The overall quality of life in Eagan Excellent Good Fair Poor Sense of community Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Excellent Good Fair Poor Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Excellent Good Fair Poor Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Excellent Good Fair Poor Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Excellent Good Fair Poor Overall feeling of safety in Eagan Excellent Good Fair Poor Overall quality of natural environment in Eagan Excellent 2% 17% 49% 2% 15% 42% 40% 1% 1% 48% 50% 3% 22% 53% 23% 0% 8% 54% 37% 2% 22% 47% 28% 4% 15% 53% 28% 2% 4% 53% 41% 1% 5% 45% 49% 69% Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of natural environment in Eagan Excellent Good Fair Poor Overall quality of parks and recreation opportunities Excellent Good Fair Overall health and wellness opportunities in Eagan Excellent Good Fair Poor Overall opportunities for education, culture and the arts Excellent Good Fair Poor Residents' connection and engagement with their community Excellent Good Fair Poor Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Very likely Somewhat likely Somewhat unlikely Very unlikely Remain in Eagan for the next five years Very likely Somewhat likely Somewhat unlikely Very unlikely Please rate how safe or unsafe you feel: In your neighborhood during the day Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe In Eagan's downtown/commercial area during the day Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe From property crime Very safe Somewhat safe 0% 3% 28% 4% 19% 77% 0% 3% 47% 50% 1% 17% 51% 31% 2% 23% 61% 14% 1% 2% 27% 70% 2% 3% 26% 69% 1% 2% 11% 87% 0% 4% 17% 79% 47% 41% Please rate how safe or unsafe you feel: From property crime Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe From violent crime Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe From fire, flood or other natural disaster Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome Excellent Good Fair Poor Attracting people from diverse backgrounds Excellent Good Fair Poor Valuing/respecting residents from diverse backgrounds Excellent Good Fair Poor Taking care of vulnerable residents (elderly, disabled, homeless, etc.) Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of business and service establishments in Eagan Excellent Good Fair Poor Variety of business and service establishments in Eagan Excellent Good Fair 0% 2% 10% 0% 1% 6% 27% 66% 0% 0% 5% 25% 69% 1% 14% 51% 34% 6% 21% 42% 31% 2% 21% 46% 31% 5% 14% 55% 27% 1% 6% 52% 41% 13% 50% 36% Please rate each of the following characteristics as they relate to Eagan as a whole. Variety of business and service establishments in Eagan Fair Poor Vibrancy of downtown/commercial area Excellent Good Fair Poor Employment opportunities Excellent Good Fair Poor Shopping opportunities Excellent Good Fair Poor Cost of living in Eagan Excellent Good Fair Poor Overall image or reputation of Eagan Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Traffic flow on major streets Excellent Good Fair Poor Ease of public parking Excellent Good Fair Poor Ease of travel by car in Eagan Excellent Good Fair Poor Ease of travel by public transportation in Eagan Excellent Good Fair 2% 6% 21% 48% 25% 3% 18% 61% 19% 1% 5% 42% 52% 5% 23% 60% 12% 1% 7% 48% 44% 1% 10% 62% 27% 2% 5% 47% 46% 0% 3% 40% 56% 34% 34% 14% Please rate each of the following characteristics as they relate to Eagan as a whole. Ease of travel by public transportation in Eagan Fair Poor Ease of travel by bicycle in Eagan Excellent Good Fair Poor Ease of walking in Eagan Excellent Good Fair Poor Well-planned residential growth Excellent Good Fair Poor Well-planned commercial growth Excellent Good Fair Poor Well-designed neighborhoods Excellent Good Fair Poor Preservation of the historical or cultural character of the community Excellent Good Fair Poor Public places where people want to spend time Excellent Good Fair Poor Variety of housing options Excellent Good Fair Poor Availability of affordable quality housing Excellent Good Fair 17% 6% 18% 46% 30% 3% 14% 43% 40% 4% 17% 55% 25% 7% 13% 53% 27% 5% 12% 60% 23% 6% 18% 52% 24% 3% 12% 53% 33% 4% 15% 57% 24% 40% 32% 15% Please rate each of the following characteristics as they relate to Eagan as a whole. Availability of affordable quality housing Fair Poor Overall quality of new development in Eagan Excellent Good Fair Poor Overall appearance of Eagan Excellent Good Fair Poor Cleanliness of Eagan Excellent Good Fair Poor Water resources (beaches, lakes, ponds, riverways, etc.) Excellent Good Fair Poor Air quality Excellent Good Fair Poor Availability of paths and walking trails Excellent Good Fair Poor Fitness opportunities (including exercise classes and paths or trails, etc.) Excellent Good Fair Poor Recreational opportunities Excellent Good Fair Poor Availability of affordable quality food Excellent Good Fair 14% 5% 13% 58% 24% 1% 7% 52% 40% 0% 6% 43% 51% 2% 9% 42% 48% 0% 7% 44% 49% 0% 5% 33% 62% 1% 6% 42% 50% 0% 11% 48% 40% 10% 48% 38% Please rate each of the following characteristics as they relate to Eagan as a whole. Availability of affordable quality food Fair Poor Availability of affordable quality health care Excellent Good Fair Poor Availability of preventive health services Excellent Good Fair Poor Availability of affordable quality mental health care Excellent Good Fair Poor Opportunities to attend cultural/arts/music activities Excellent Good Fair Poor Community support for the arts Excellent Good Fair Poor Availability of affordable quality childcare/preschool Excellent Good Fair Poor K-12 education Excellent Good Fair Poor Adult educational opportunities Excellent Good Fair Poor Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Excellent Good Fair 5% 4% 10% 58% 28% 5% 5% 54% 36% 8% 16% 52% 25% 6% 31% 48% 16% 3% 19% 54% 24% 10% 15% 48% 27% 1% 6% 34% 58% 2% 15% 57% 26% 16% 52% 29% Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Fair Poor Neighborliness of residents in Eagan Excellent Good Fair Poor Opportunities to participate in social events and activities Excellent Good Fair Poor Opportunities to attend special events and festivals Excellent Good Fair Poor Opportunities to volunteer Excellent Good Fair Poor Opportunities to participate in community matters Excellent Good Fair Poor Openness and acceptance of the community toward people of diverse backgrounds Excellent Good Fair Poor Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for help or information No Yes Contacted Eagan elected officials (in-person, phone, email or web) to express your opinion No Yes Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HO.. No Yes Watched (online or on television) a local public meeting No Yes Volunteered your time to some group/activity in Eagan No Yes Campaigned or advocated for a local issue, cause or candidate No 2% 3% 16% 56% 25% 4% 24% 54% 17% 3% 23% 53% 22% 1% 17% 61% 20% 3% 20% 59% 17% 8% 24% 47% 21% 48% 52% 13% 87% 16% 84% 16% 84% 30% 70% 83% Please indicate whether or not you have done each of the following in the last 12 months. Campaigned or advocated for a local issue, cause or candidate No Yes Voted in your most recent local election No Yes Used bus, rail, subway or other public transportation instead of driving No Yes Carpooled with other adults or children instead of driving alone No Yes Walked or biked instead of driving No Yes Been bothered by airport noise No Yes Please rate the quality of each of the following services in Eagan. Public information services Excellent Good Fair Poor Economic development Excellent Good Fair Poor Traffic enforcement Excellent Good Fair Poor Traffic signal timing Excellent Good Fair Poor Street repair Excellent Good Fair Poor Street cleaning Excellent Good Fair Poor Street lighting Excellent 17% 89% 11% 19% 81% 35% 65% 62% 38% 35% 65% 1% 8% 63% 28% 3% 10% 57% 31% 3% 11% 63% 23% 6% 23% 55% 15% 3% 12% 61% 24% 2% 6% 61% 31% 22% Please rate the quality of each of the following services in Eagan. Street lighting Excellent Good Fair Poor Snow removal Excellent Good Fair Poor Sidewalk maintenance Excellent Good Fair Poor Bus or transit services Excellent Good Fair Poor Land use, planning and zoning Excellent Good Fair Poor Code enforcement (weeds, abandoned buildings, etc.) Excellent Good Fair Poor Affordable high-speed internet access Excellent Good Fair Poor Garbage collection Excellent Good Fair Poor Drinking water Excellent Good Fair Poor Sewer services Excellent 4% 16% 58% 2% 17% 50% 31% 2% 15% 54% 28% 8% 18% 58% 16% 6% 20% 55% 19% 5% 19% 55% 22% 10% 24% 41% 24% 3% 11% 54% 32% 8% 14% 43% 36% 40% Please rate the quality of each of the following services in Eagan. Sewer services Excellent Good Fair Poor Storm water management (storm drainage, dams, levees, etc.) Excellent Good Fair Poor Power (electric and/or gas) utility Excellent Good Fair Poor Utility billing Excellent Good Fair Poor Police/Sheriff services Excellent Good Fair Poor Crime prevention Excellent Good Fair Poor Animal control Excellent Good Fair Poor Ambulance or emergency medical services Excellent Good Fair Poor Fire services Excellent Good Fair Fire prevention and education Excellent Good 0% 5% 55% 1% 8% 52% 39% 0% 4% 53% 42% 2% 8% 57% 33% 2% 7% 43% 48% 1% 9% 55% 35% 2% 11% 61% 26% 0% 3% 51% 46% 4% 45% 51% 53% 38% Please rate the quality of each of the following services in Eagan. Fire prevention and education Good Fair Poor Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) Excellent Good Fair Poor Preservation of natural areas (open space, farmlands and greenbelts) Excellent Good Fair Poor Eagan open space Excellent Good Fair Poor Recycling Excellent Good Fair Poor Yard waste pick-up Excellent Good Fair Poor Please also rate the quality of each of the following services in Eagan. City parks Excellent Good Fair Poor Recreation programs or classes Excellent Good Fair Poor Recreation centers or facilities Excellent Good Fair Poor Health services Excellent Good 2% 7% 2% 8% 64% 26% 3% 10% 47% 40% 2% 14% 46% 37% 1% 10% 51% 38% 4% 17% 44% 35% 0% 1% 32% 67% 0% 4% 53% 42% 1% 6% 44% 49% 56% 34% Please also rate the quality of each of the following services in Eagan. Health services Good Fair Poor Public library services Excellent Good Fair Poor Overall customer service by Eagan employees (police, receptionists, planners, etc.) Excellent Good Fair Poor Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan Excellent Good Fair Poor The overall direction that Eagan is taking Excellent Good Fair Poor The job Eagan government does at welcoming resident involvement Excellent Good Fair Poor Overall confidence in Eagan government Excellent Good Fair Poor Generally acting in the best interest of the community Excellent Good Fair Poor Being honest Excellent Good Fair Poor Being open and transparent to the public Excellent Good 1% 9% 0% 5% 31% 63% 1% 3% 44% 52% 2% 17% 52% 28% 2% 12% 59% 28% 6% 18% 55% 20% 3% 15% 59% 23% 3% 14% 54% 29% 5% 13% 55% 26% 56% 23% Please rate the following categories of Eagan government performance. Being open and transparent to the public Good Fair Poor Informing residents about issues facing the community Excellent Good Fair Poor Treating all residents fairly Excellent Good Fair Poor Treating residents with respect Excellent Good Fair Poor Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan Excellent Good Fair Poor The Federal Government Excellent Good Fair Poor State of Minnesota Government Excellent Good Fair Poor Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Essential Very important Somewhat important Not at all important Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Essential Very important Somewhat important Not at all important Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Essential Very important 6% 14% 7% 13% 58% 21% 5% 17% 51% 27% 3% 13% 53% 31% 1% 7% 55% 37% 17% 35% 42% 7% 8% 16% 55% 21% 0% 7% 41% 52% 1% 22% 47% 30% 46% 27% Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Very important Somewhat important Not at all important Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Essential Very important Somewhat important Not at all important Overall feeling of safety in Eagan Essential Very important Somewhat important Not at all important Overall quality of natural environment in Eagan Essential Very important Somewhat important Not at all important Overall quality of parks and recreation opportunities Essential Very important Somewhat important Not at all important Overall health and wellness opportunities in Eagan Essential Very important Somewhat important Not at all important Overall opportunities for education, culture and the arts Essential Very important Somewhat important Not at all important Residents' connection and engagement with their community Essential Very important Somewhat important Not at all important Overall quality of Eagan's lakes and ponds Essential Very important Somewhat important Please rate the following:Condition of neighborhood streets Excellent Good Fair 1% 26% 1% 10% 39% 50% 0% 7% 29% 64% 1% 6% 35% 58% 0% 11% 45% 44% 4% 15% 54% 27% 3% 17% 50% 30% 3% 24% 53% 21% 9% 42% 50% 9% 63% 27% Please rate the following:Condition of neighborhood streets Fair Poor Quality of snow plowing on neighborhood streets Excellent Good Fair Poor Timeliness of snow plowing on neighborhood streets Excellent Good Fair Poor Condition of city trails and sidewalks Excellent Good Fair Poor Quality of snow plowing on city trails and sidewalks Excellent Good Fair Poor Timeliness of plowing on city trails and sidewalks Excellent Good Fair Poor Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. Experience Eagan resident newsletter Major source Minor source Not a source Discover (Eagan's recreation activities catalog)Major source Minor source Not a source Local newspapers (Pioneer Press, SunThisWeek)Major source Minor source Not a source City website (cityofeagan.com)Major source Minor source Not a source City social media channels (Facebook, Twitter, Instagram) Major source Minor source Not a source 1% 2% 14% 47% 36% 5% 18% 42% 35% 1% 10% 56% 33% 7% 15% 59% 19% 9% 20% 49% 21% 16% 38% 46% 13% 41% 45% 46% 31% 23% 14% 45% 42% 37% 38% 25% Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. City social media channels (Facebook, Twitter, Instagram)Not a source Nextdoor Major source Minor source Not a source Eagan Television (ETV)(television and online)Major source Minor source Not a source How likely or unlikely are you to do each of the following: Complete tasks online through the City website Very likely Somewhat likely Somewhat unlikely Very unlikely Receive information on city events and activities through social media Very likely Somewhat likely Somewhat unlikely Very unlikely Receive updates on City Council actions through the City website or social media Very likely Somewhat likely Somewhat unlikely Very unlikely Provide feedback or engage on city initiatives through the City website or social media Very likely Somewhat likely Somewhat unlikely Very unlikely Use Eagan recreation centers or their services (Community Center, Civic Arena, Cascade Bay, Art House) Very likely Somewhat likely Somewhat unlikely Very unlikely Visit a park in Eagan Very likely Somewhat likely Somewhat unlikely Very unlikely Attend a City-sponsored event (Market Fest, Food Truck Festival, Hodgepodge, etc.) Very likely Somewhat likely Somewhat unlikely Very unlikely Watch local programming produced by Eagan Television (ETV) on cable or online Very likely Somewhat likely 46% 36% 19% 64% 27% 9% 10% 11% 31% 47% 24% 15% 32% 29% 20% 18% 37% 26% 23% 19% 34% 24% 9% 15% 32% 45% 1% 2% 11% 86% 4% 6% 34% 55% 16% 6% How likely or unlikely are you to do each of the following: Watch local programming produced by Eagan Television (ETV) on cable or online Somewhat likely Somewhat unlikely Very unlikely In general, how many times do you:Access the internet from your home using a computer, laptop or tablet computer Several times a day Once a day A few times a week Every few weeks Less often or never Access the internet from your cell phone Several times a day Once a day A few times a week Every few weeks Less often or never Visit social media sites such as Facebook, Twitter, WhatsApp, etc. Several times a day Once a day A few times a week Every few weeks Less often or never Use or check email Several times a day Once a day A few times a week Every few weeks Less often or never Share your opinions online Several times a day Once a day A few times a week Every few weeks Less often or never Shop online Several times a day Once a day A few times a week Every few weeks Less often or never Would you say that in general your health is:Excellent Good Very good Fair 47% 32% 1% 1% 1% 2% 95% 3% 2% 3% 5% 87% 16% 4% 8% 16% 55% 1% 0% 1% 10% 88% 50% 20% 10% 11% 10% 6% 28% 39% 11% 16% 4% 45% 22% 30% Would you say that in general your health is: Fair Poor What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: Very positive Somewhat positive Neutral Somewhat negative Very negative How many years have you lived in Eagan?Less than 2 years 2-5 years 6-10 years 11-20 years More than 20 years About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Less than $500 $500 to $999 $1,000 to $1,499 $1,500 to $1,999 $2,000 to $2,499 $2,500 to $2,999 $3,000 to $3,499 $3,500 or more Do any children 17 or under live in your household? No Yes Are you or any other members of your household aged 65 or older? No Yes How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Less than $25,000 $25,000 to $49,999 $50,000 to $74,999 $75,000 to $99,999 $100,000 to $149,999 $150,000 or more Are you Spanish, Hispanic or Latino?No, not Spanish, Hispanic or Latino Yes, I consider myself to be Spanish, Hispanic or Latino What is your race? (Mark one or more races to indicate what race you consider yourself to be.) Asian, Asian Indian or Pacific Islander Black, East African, or African American Other White 0% 6% 24% 44% 21% 6% 32% 15% 17% 27% 9% 3% 4% 5% 16% 18% 34% 15% 6% 36% 64% 23% 77% 24% 27% 17% 14% 14% 4% 2% 98% 84% 2% 5% 12% Methods (open participation) As part of its participation in The National Community Survey™ (The NCS™), the City of Eagan conducted a survey of residents. Survey invitations were mailed to 2,700 randomly selected households and data were collected from November 4, 2020 to December 30, 2020. The results from this main survey effort represent the most robust estimate of your residents’ opinions. After the above data collection period was underway, a link to an online open participation survey was publicized by the City of Eagan. The open participation survey was identical to the probability sample survey with two small updates; it included a question at the beginning asking in which zip code the respondent lives and also a question about where they heard about the survey. The open participation survey was open to all city residents and became available on December 30. The survey remained open for two weeks. The open participation survey data were not collected through a random sample and it is unknown who in the community was aware of the survey; therefore, a level of confidence in the representativeness of the sample cannot be estimated. However, to reduce bias where possible, these data were statistically weighted to match the demographic characteristics of the 2010 Census and 2017 American Community Survey estimates for adults in the City of Eagan. The characteristics used for weighting were age, sex, race, ethnicity, housing type, tenure, and area. No adjustments were made for design effects. Weights were calculated using an iterative, multiplicative raking model known as the ANES Weighting Algorithm.* The results of the weighting scheme for the probability sample are presented in the following table. * Pasek, J. (2010). ANES Weighting Algorithm. Retrieved from https://web.stanford.edu/group/iriss/cgi-bin/anesrake/resources/RakingDescription.pdf Unweighted Weighted Target* Age 18-34 35-54 55+ Area 55121 55122 55123 Hispanic origin Not Spanish, Hispanic or Latino Spanish, Hispanic or Latino Housing tenure Own Rent Housing type Attached Detached Race & Hispanic origin Not white alone White alone, not Hispanic or Latino Sex Female Male Sex/age Female 18-34 Female 35-54 Female 55+ Male 18-34 Male 35-54 Male 55+ 33% 37% 30% 33% 38% 30% 38% 49% 13% 36% 49% 15% 36% 49% 15% 49% 40% 11% 4% 96% 3% 97% 2% 98% 31% 69% 31% 69% 11% 89% 53% 47% 53% 47% 76% 24% 79% 21% 79% 21% 92% 8% 48% 52% 48% 52% 24% 76% 16% 18% 15% 17% 19% 15% 16% 18% 15% 17% 19% 15% 10% 10% 4% 28% 39% 9% What is your zip code?55121 55122 55123 None of these/I don't live in Eagan In which category is your age?18-24 years 25-34 years 35-44 years 45-54 years 55-64 years 65-74 years 75 years or older What is your gender?Female Male Which best describes the building you live in?One family house detached from any other houses Building with two or more homes (duplex, townhome, apa.. Do you rent or own your home?Rent Own Please rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Excellent Good Fair Your neighborhood as a place to live Excellent Good Fair Eagan as a place to raise children Excellent Good Fair Eagan as a place to work Excellent Good Fair Eagan as a place to visit Excellent Good 2% 36% 48% 15% 1% 13% 18% 16% 22% 28% 2% 48% 52% 47% 53% 69% 31% 1% 43% 57% 3% 37% 60% 3% 27% 70% 11% 39% 49% 37% 37% Open participation survey results This dashboard contains a complete set of responses to each question on the open participation survey. By default, "don't know" responses are excluded, but may be added to the table using the response filter to the right. When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number. Please rate each of the following aspects of quality of life in Eagan. Eagan as a place to visit Good Fair Poor Eagan as a place to retire Excellent Good Fair Poor The overall quality of life in Eagan Excellent Good Sense of community Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Excellent Good Fair Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Excellent Good Fair Poor Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Excellent Good Fair Poor Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Excellent Good Fair Poor Overall feeling of safety in Eagan Excellent Good Fair Poor Overall quality of natural environment in Eagan Excellent Good Fair Poor 6% 20% 9% 19% 34% 39% 43% 57% 4% 22% 35% 38% 19% 55% 26% 1% 29% 43% 27% 1% 16% 59% 24% 4% 10% 38% 48% 2% 19% 30% 50% 0% 4% 32% 64% Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of natural environment in Eagan Poor Overall quality of parks and recreation opportunities Excellent Good Fair Overall health and wellness opportunities in Eagan Excellent Good Fair Poor Overall opportunities for education, culture and the arts Excellent Good Fair Poor Residents' connection and engagement with their community Excellent Good Fair Poor Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Very likely Somewhat likely Very unlikely Remain in Eagan for the next five years Very likely Somewhat likely Somewhat unlikely Very unlikely Please rate how safe or unsafe you feel: In your neighborhood during the day Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe In Eagan's downtown/commercial area during the day Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe From property crime Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe 2% 33% 66% 0% 12% 48% 39% 6% 16% 44% 34% 2% 15% 55% 28% 0% 23% 77% 2% 3% 19% 76% 1% 2% 13% 85% 0% 2% 6% 21% 71% 13% 11% 33% 43% Please rate how safe or unsafe you feel: From property crime Somewhat unsafe From violent crime Very safe Somewhat safe Neither safe nor unsafe Somewhat unsafe Very unsafe From fire, flood or other natural disaster Very safe Somewhat safe Neither safe nor unsafe Very unsafe Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome Excellent Good Fair Poor Attracting people from diverse backgrounds Excellent Good Fair Poor Valuing/respecting residents from diverse backgrounds Excellent Good Fair Poor Taking care of vulnerable residents (elderly, disabled, homeless, etc.) Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of business and service establishments in Eagan Excellent Good Fair Poor Variety of business and service establishments in Eagan Excellent Good Fair Poor Vibrancy of downtown/commercial area Excellent Good 1% 3% 6% 24% 67% 0% 10% 15% 75% 4% 12% 52% 32% 12% 23% 32% 34% 13% 11% 37% 39% 5% 7% 53% 35% 2% 12% 56% 29% 6% 15% 49% 29% 45% 18% Please rate each of the following characteristics as they relate to Eagan as a whole. Vibrancy of downtown/commercial area Good Fair Poor Employment opportunities Excellent Good Fair Poor Shopping opportunities Excellent Good Fair Poor Cost of living in Eagan Excellent Good Fair Poor Overall image or reputation of Eagan Excellent Good Fair Poor Please rate each of the following characteristics as they relate to Eagan as a whole. Traffic flow on major streets Excellent Good Fair Poor Ease of public parking Excellent Good Fair Ease of travel by car in Eagan Excellent Good Fair Poor Ease of travel by public transportation in Eagan Excellent Good Fair Poor Ease of travel by bicycle in Eagan Excellent Good 14% 23% 4% 28% 36% 31% 2% 12% 36% 50% 14% 31% 40% 15% 0% 3% 51% 45% 1% 20% 40% 39% 3% 42% 54% 0% 9% 35% 56% 25% 40% 18% 17% 47% 21% Please rate each of the following characteristics as they relate to Eagan as a whole. Ease of travel by bicycle in Eagan Good Fair Poor Ease of walking in Eagan Excellent Good Fair Poor Well-planned residential growth Excellent Good Fair Poor Well-planned commercial growth Excellent Good Fair Poor Well-designed neighborhoods Excellent Good Fair Poor Preservation of the historical or cultural character of the community Excellent Good Fair Poor Public places where people want to spend time Excellent Good Fair Poor Variety of housing options Excellent Good Fair Poor Availability of affordable quality housing Excellent Good Fair Poor Overall quality of new development in Eagan Excellent 2% 31% 7% 22% 25% 46% 8% 29% 36% 27% 17% 21% 32% 29% 1% 16% 57% 26% 1% 25% 46% 28% 4% 19% 43% 34% 4% 32% 36% 28% 22% 39% 23% 16% 22% Please rate each of the following characteristics as they relate to Eagan as a whole. Overall quality of new development in Eagan Excellent Good Fair Poor Overall appearance of Eagan Excellent Good Fair Poor Cleanliness of Eagan Excellent Good Fair Water resources (beaches, lakes, ponds, riverways, etc.) Excellent Good Fair Poor Air quality Excellent Good Fair Poor Availability of paths and walking trails Excellent Good Fair Poor Fitness opportunities (including exercise classes and paths or trails, etc.) Excellent Good Fair Recreational opportunities Excellent Good Fair Poor Availability of affordable quality food Excellent Good Fair Poor Availability of affordable quality health care Excellent Good 3% 29% 46% 1% 2% 55% 42% 11% 36% 53% 0% 9% 37% 53% 1% 6% 38% 55% 1% 8% 28% 64% 3% 46% 51% 0% 9% 40% 51% 4% 20% 42% 34% 51% 31% Please rate each of the following characteristics as they relate to Eagan as a whole. Availability of affordable quality health care Good Fair Poor Availability of preventive health services Excellent Good Fair Availability of affordable quality mental health care Excellent Good Fair Poor Opportunities to attend cultural/arts/music activities Excellent Good Fair Poor Community support for the arts Excellent Good Fair Poor Availability of affordable quality childcare/preschool Excellent Good Fair Poor K-12 education Excellent Good Fair Adult educational opportunities Excellent Good Fair Poor Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Excellent Good Fair Poor Neighborliness of residents in Eagan Excellent Good Fair 1% 16% 12% 51% 37% 10% 19% 38% 33% 12% 33% 27% 28% 3% 11% 43% 43% 6% 24% 45% 25% 7% 26% 67% 1% 27% 46% 26% 2% 27% 41% 31% 18% 39% 40% Please also rate each of the following characteristics as they relate to Eagan as a whole. Neighborliness of residents in Eagan Fair Poor Opportunities to participate in social events and activities Excellent Good Fair Poor Opportunities to attend special events and festivals Excellent Good Fair Poor Opportunities to volunteer Excellent Good Fair Poor Opportunities to participate in community matters Excellent Good Fair Poor Openness and acceptance of the community toward people of diverse backgrounds Excellent Good Fair Poor Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for help or information No Yes Contacted Eagan elected officials (in-person, phone, email or web) to express your opinion No Yes Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood w.. No Yes Watched (online or on television) a local public meeting No Yes Volunteered your time to some group/activity in Eagan No Yes Campaigned or advocated for a local issue, cause or candidate No Yes Voted in your most recent local election No Yes 3% 4% 23% 46% 27% 4% 24% 40% 32% 7% 8% 42% 43% 6% 26% 39% 29% 5% 32% 37% 26% 49% 51% 21% 79% 14% 86% 29% 71% 42% 58% 24% 76% 96% 4% Please indicate whether or not you have done each of the following in the last 12 months. Voted in your most recent local election Yes Used bus, rail, subway or other public transportation instead of driving No Yes Carpooled with other adults or children instead of driving alone No Yes Walked or biked instead of driving No Yes Been bothered by airport noise No Yes Please rate the quality of each of the following services in Eagan. Public information services Excellent Good Fair Poor Economic development Excellent Good Fair Poor Traffic enforcement Excellent Good Fair Poor Traffic signal timing Excellent Good Fair Poor Street repair Excellent Good Fair Street cleaning Excellent Good Fair Poor Street lighting Excellent Good Fair Poor 28% 72% 49% 51% 71% 29% 34% 66% 0% 14% 52% 34% 0% 20% 48% 32% 5% 28% 49% 18% 13% 40% 36% 11% 22% 50% 28% 1% 24% 43% 32% 9% 19% 48% 24% Please rate the quality of each of the following services in Eagan. Street lighting Poor Snow removal Excellent Good Fair Poor Sidewalk maintenance Excellent Good Fair Poor Bus or transit services Excellent Good Fair Poor Land use, planning and zoning Excellent Good Fair Poor Code enforcement (weeds, abandoned buildings, etc.) Excellent Good Fair Poor Affordable high-speed internet access Excellent Good Fair Poor Garbage collection Excellent Good Fair Poor Drinking water Excellent Good Fair Poor Sewer services Excellent Good Fair 16% 15% 40% 29% 8% 22% 41% 29% 17% 27% 33% 23% 3% 31% 39% 27% 5% 26% 52% 17% 22% 26% 40% 12% 2% 8% 58% 31% 16% 15% 43% 26% 12% 51% 35% Please rate the quality of each of the following services in Eagan. Sewer services Fair Poor Storm water management (storm drainage, dams, levees, etc.) Excellent Good Fair Poor Power (electric and/or gas) utility Excellent Good Fair Poor Utility billing Excellent Good Fair Poor Police/Sheriff services Excellent Good Fair Crime prevention Excellent Good Fair Poor Animal control Excellent Good Fair Poor Ambulance or emergency medical services Excellent Good Fair Fire services Excellent Good Fair Fire prevention and education Excellent Good Fair Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) Excellent Good 2% 4% 11% 60% 25% 0% 21% 41% 37% 4% 21% 40% 35% 9% 49% 43% 5% 20% 50% 25% 2% 18% 46% 34% 3% 59% 39% 2% 41% 57% 4% 49% 47% 45% 40% Please rate the quality of each of the following services in Eagan. Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) Good Fair Poor Preservation of natural areas (open space, farmlands and greenbelts) Excellent Good Fair Poor Eagan open space Excellent Good Fair Poor Recycling Excellent Good Fair Poor Yard waste pick-up Excellent Good Fair Poor Please also rate the quality of each of the following services in Eagan. City parks Excellent Good Fair Recreation programs or classes Excellent Good Fair Poor Recreation centers or facilities Excellent Good Fair Poor Health services Excellent Good Fair Public library services Excellent Good Fair 2% 13% 5% 7% 44% 44% 4% 9% 41% 47% 3% 5% 53% 39% 13% 18% 37% 32% 1% 32% 66% 7% 3% 50% 40% 2% 5% 44% 49% 11% 52% 37% 7% 41% 52% Please also rate the quality of each of the following services in Eagan. Public library services Fair Poor Overall customer service by Eagan employees (police, receptionists, planners, etc.) Excellent Good Fair Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan Excellent Good Fair Poor The overall direction that Eagan is taking Excellent Good Fair Poor The job Eagan government does at welcoming resident involvement Excellent Good Fair Poor Overall confidence in Eagan government Excellent Good Fair Poor Generally acting in the best interest of the community Excellent Good Fair Poor Being honest Excellent Good Fair Poor Being open and transparent to the public Excellent Good Fair Poor Informing residents about issues facing the community Excellent Good Fair 0% 3% 50% 47% 5% 30% 42% 23% 9% 25% 47% 19% 6% 30% 41% 23% 11% 22% 47% 20% 11% 20% 49% 20% 9% 21% 42% 28% 3% 31% 45% 20% 31% 39% 24% Please rate the following categories of Eagan government performance. Informing residents about issues facing the community Fair Poor Treating all residents fairly Excellent Good Fair Poor Treating residents with respect Excellent Good Fair Poor Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan Excellent Good Fair Poor The Federal Government Excellent Good Fair Poor State of Minnesota Government Excellent Good Fair Poor Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Essential Very important Somewhat important Not at all important Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan Essential Very important Somewhat important Not at all important Overall design or layout of Eagan's residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) Essential Very important Somewhat important Not at all important Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Essential Very important 5% 17% 22% 40% 21% 5% 22% 46% 27% 1% 16% 60% 23% 32% 26% 38% 4% 20% 22% 48% 10% 1% 1% 38% 60% 1% 23% 54% 22% 0% 36% 47% 17% 32% 43% Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) Very important Somewhat important Not at all important Overall feeling of safety in Eagan Essential Very important Somewhat important Overall quality of natural environment in Eagan Essential Very important Somewhat important Overall quality of parks and recreation opportunities Essential Very important Somewhat important Overall health and wellness opportunities in Eagan Essential Very important Somewhat important Not at all important Overall opportunities for education, culture and the arts Essential Very important Somewhat important Not at all important Residents' connection and engagement with their community Essential Very important Somewhat important Not at all important Overall quality of Eagan's lakes and ponds Essential Very important Somewhat important Please rate the following:Condition of neighborhood streets Excellent Good Fair Poor Quality of snow plowing on neighborhood streets Excellent Good Fair Poor Timeliness of snow plowing on neighborhood streets Excellent 0% 25% 7% 27% 66% 8% 41% 51% 7% 58% 35% 4% 28% 50% 18% 9% 24% 33% 35% 4% 23% 52% 21% 6% 40% 53% 1% 11% 59% 30% 11% 20% 37% 31% 29% Please rate the following:Timeliness of snow plowing on neighborhood streets Excellent Good Fair Poor Condition of city trails and sidewalks Excellent Good Fair Poor Quality of snow plowing on city trails and sidewalks Excellent Good Fair Poor Timeliness of plowing on city trails and sidewalks Excellent Good Fair Poor Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. Experience Eagan resident newsletter Major source Minor source Not a source Discover (Eagan's recreation activities catalog)Major source Minor source Not a source Local newspapers (Pioneer Press, SunThisWeek)Major source Minor source Not a source City website (cityofeagan.com)Major source Minor source Not a source City social media channels (Facebook, Twitter, Instagram) Major source Minor source Not a source Nextdoor Major source Minor source Not a source Eagan Television (ETV)(television and online)Major source Minor source 14% 23% 35% 1% 19% 48% 32% 16% 37% 41% 7% 22% 40% 31% 7% 17% 50% 32% 6% 53% 40% 48% 31% 22% 8% 32% 60% 9% 19% 72% 38% 42% 19% 42% 8% Please indicate how much of a source,if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. Eagan Television (ETV)(television and online) Minor source Not a source How likely or unlikely are you to do each of the following: Complete tasks online through the City website Very likely Somewhat likely Somewhat unlikely Very unlikely Receive information on city events and activities through social media Very likely Somewhat likely Somewhat unlikely Very unlikely Receive updates on City Council actions through the City website or social media Very likely Somewhat likely Somewhat unlikely Very unlikely Provide feedback or engage on city initiatives through the City website or social media Very likely Somewhat likely Somewhat unlikely Very unlikely Use Eagan recreation centers or their services (Community Center, Civic Arena, Cascade Bay, Art House) Very likely Somewhat likely Somewhat unlikely Very unlikely Visit a park in Eagan Very likely Somewhat likely Somewhat unlikely Attend a City-sponsored event (Market Fest, Food Truck Festival, Hodgepodge, etc.) Very likely Somewhat likely Somewhat unlikely Watch local programming produced by Eagan Television (ETV) on cable or online Very likely Somewhat likely Somewhat unlikely Very unlikely In general, how many times do you:Access the internet from your home using a computer, laptop or tablet computer Several times a day Once a day A few times a week Every few weeks 50% 3% 10% 26% 60% 9% 4% 12% 76% 6% 13% 26% 56% 13% 18% 21% 48% 2% 27% 34% 37% 5% 5% 90% 13% 28% 58% 46% 32% 15% 6% 2% 2% 1% 95% In general, how many times do you: Access the internet from your home using a computer, laptop or tablet computer Every few weeks Access the internet from your cell phone Several times a day Once a day A few times a week Less often or never Visit social media sites such as Facebook, Twitter, WhatsApp, etc. Several times a day Once a day A few times a week Every few weeks Less often or never Use or check email Several times a day Once a day Share your opinions online Several times a day Once a day A few times a week Every few weeks Less often or never Shop online Several times a day Once a day A few times a week Every few weeks Less often or never Would you say that in general your health is:Excellent Very good Good Fair What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be: Very positive Somewhat positive Neutral Somewhat negative Very negative How many years have you lived in Eagan?Less than 2 years 2-5 years 6-10 years 11-20 years More than 20 years 1% 5% 2% 91% 2% 1% 1% 8% 88% 12% 88% 21% 10% 36% 11% 22% 10% 25% 46% 7% 12% 2% 34% 37% 27% 8% 15% 52% 15% 9% 29% 23% 8% 23% 17% How many years have you lived in Eagan?More than 20 years About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Less than $500 $500 to $999 $1,000 to $1,499 $1,500 to $1,999 $2,000 to $2,499 $2,500 to $2,999 $3,000 to $3,499 $3,500 or more Do any children 17 or under live in your household?No Yes Are you or any other members of your household aged 65 or older? No Yes How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Less than $25,000 $25,000 to $49,999 $50,000 to $74,999 $75,000 to $99,999 $100,000 to $149,999 $150,000 or more Are you Spanish, Hispanic or Latino?No, not Spanish, Hispanic or Latino Yes, I consider myself to be Spanish, Hispanic or Latino What is your race? (Mark one or more races to indicate what race you consider yourself to be.) American Indian or Alaskan Native Asian, Asian Indian or Pacific Islander Black, East African, or African American White Other How did you hear about this survey? (Select all that apply.) The City's social media (Facebook, Twitter, Instagram,.. Received an email from the City In a City newsletter or utility bill In my Facebook feed Other Heard about it from a family member, friend or neighborhood Polco's weekly email On my Polco feed 1% 4% 8% 13% 30% 33% 4% 5% 34% 66% 22% 78% 23% 22% 25% 12% 15% 3% 3% 97% 6% 93% 8% 5% 2% 7% 2% 1% 2% 27% 1% 6% 54% 2014201620182020Please rate each of the following aspects of quality of life in Eagan. Eagan as a place to live Your neighborhood as a place to live Eagan as a place to raise children Eagan as a place to work Eagan as a place to visit Eagan as a place to retire The overall quality of life in Eagan Sense of community Please rate each of the following characteristics as they relate to Eagan as a whole. Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bu.. Overall design or layout of Eagan's residential and commercial are.. Overall quality of the utility infrastructure in Eagan (water, sewer, .. Overall feeling of safety in Eagan Overall quality of natural environment in Eagan Overall quality of parks and recreation opportunities Overall health and wellness opportunities in Eagan Overall opportunities for education, culture and the arts Residents' connection and engagement with their community Overall quality of business and service establishments in Eagan Variety of business and service establishments in Eagan Vibrancy of downtown/commercial area Employment opportunities Shopping opportunities Cost of living in Eagan Overall image or reputation of Eagan 75% 98% 82% 81% 84% 97% 93% 98% 71% 96% 70% 79% 87% 98% 93% 99% 71% 95% 72% 77% 89% 95% 92% 98% 96% 72% 95% 80% 73% 86% 93% 75% 82% 97% 96% 97% 94% 94% 81% 76% 92% 65% 91% 68% 84% 89% 88% 86% 93% 91% 86% 92% 92% 69% 93% 73% 83% 87% 88% 87% 96% 94% 88% 88% 92% 98% Full trends Please rate each of the following characteristics as they relate to Eagan as a whole. Cost of living in Eagan Overall image or reputation of Eagan Traffic flow on major streets Ease of public parking Ease of travel by car in Eagan Ease of travel by public transportation in Eagan Ease of travel by bicycle in Eagan Ease of walking in Eagan Well-planned residential growth Well-planned commercial growth Well-designed neighborhoods Preservation of the historical or cultural character of the community Public places where people want to spend time Variety of housing options Availability of affordable quality housing Overall quality of new development in Eagan Overall appearance of Eagan Cleanliness of Eagan Water resources (beaches, lakes, ponds, riverways, etc.) Air quality Availability of paths and walking trails Fitness opportunities (including exercise classes and paths or trail.. Recreational opportunities Availability of affordable quality food Availability of affordable quality health care Availability of preventive health services Availability of affordable quality mental health care Opportunities to attend cultural/arts/music activities Community support for the arts 64% 76% 90% 86% 86% 89% 93% 95% 93% 90% 94% 92% 82% 46% 81% 85% 77% 83% 80% 80% 83% 76% 48% 96% 93% 89% 92% 65% 67% 81% 77% 86% 87% 85% 88% 93% 96% 84% 56% 74% 78% 67% 49% 88% 80% 94% 61% 71% 81% 78% 84% 87% 88% 93% 94% 96% 87% 66% 85% 81% 70% 51% 87% 78% 92% ### Please rate each of the following characteristics as they relate to Eagan as a whole. Opportunities to attend cultural/arts/music activities Community support for the arts Availability of affordable quality childcare/preschool K-12 education Adult educational opportunities Please indicate how likely or unlikely you are to do each of the following. Recommend living in Eagan to someone who asks Remain in Eagan for the next five years Please rate how safe or unsafe you feel: In your neighborhood during the day In Eagan's downtown/commercial area during the day From property crime From violent crime From fire, flood or other natural disaster Please rate the job you feel the Eagan community does at each of the following. Making all residents feel welcome Attracting people from diverse backgrounds Valuing/respecting residents from diverse backgrounds Taking care of vulnerable residents (elderly, disabled, homeless, et.. Please also rate each of the following characteristics as they relate to Eagan as a whole. Sense of civic/community pride Neighborliness of residents in Eagan Opportunities to participate in social events and activities Opportunities to attend special events and festivals Opportunities to volunteer Opportunities to participate in community matters Openness and acceptance of the community toward people of diver.. Please indicate whether or not you have done each of the following in the last 12 months. Contacted the City of Eagan (in-person, phone, email or web) for he.. Contacted Eagan elected officials (in-person, phone, email or web) .. Attended a local public meeting (of local elected officials like City C.. Watched (online or on television) a local public meeting Volunteered your time to some group/activity in Eagan Campaigned or advocated for a local issue, cause or candidate 83% 92% 75% 78% 82% 91% 74% 79% 91% 69% 95% 97% 91% 97% 92% 98% 95% 93% 88% 96% 97% 97% 98% 97% 98% 81% 77% 73% 85% 67% 76% 81% 74% 71% 81% 82% 77% 73% 78% 73% 73% 72% 72% 70% 79% 81% 71% 69%97% 30% 16% 16% 13% 48% 17% 13% 15% 9% 31% 22% 13% 11% 12% 40%25% Please indicate whether or not you have done each of the following in the last 12 months. Volunteered your time to some group/activity in Eagan Campaigned or advocated for a local issue, cause or candidate Voted in your most recent local election Used bus, rail, subway or other public transportation instead of dri.. Carpooled with other adults or children instead of driving alone Walked or biked instead of driving Please rate the quality of each of the following services in Eagan. Public information services Economic development Traffic enforcement Traffic signal timing Street repair Street cleaning Street lighting Snow removal Sidewalk maintenance Bus or transit services Land use, planning and zoning Code enforcement (weeds, abandoned buildings, etc.) Affordable high-speed internet access Garbage collection Drinking water Sewer services Storm water management (storm drainage, dams, levees, etc.) Power (electric and/or gas) utility Utility billing Police/Sheriff services Crime prevention Animal control Ambulance or emergency medical services 62% 35% 19% 89% 17% 34% 16% 17% 25% 15% 15% 87% 90% 91% 90% 95% 91% 94% 79% 86% 66% 77% 74% 75% 83% 81% 80% 92% 85% 71% 86% 87% 91% 83% 89% 94% 85% 87% 86% 94% 76% 84% 70% 76% 63% 73% 70% 73% 76% 69% 64% 83% 84% 74% 83% 90% 93% 86% 88% 87% 91% 77% 89% 76% 81% 67% 77% 80% 76% 78% 71% 63% 82% 88% 80% 85% 97% 89% 87% 71% 79% 88% Please rate the quality of each of the following services in Eagan. Animal control Ambulance or emergency medical services Fire services Fire prevention and education Emergency preparedness (services that prepare the community for.. Preservation of natural areas (open space, farmlands and greenbel.. Eagan open space Recycling Yard waste pick-up Please also rate the quality of each of the following services in Eagan. City parks Recreation programs or classes Recreation centers or facilities Health services Public library services Overall customer service by Eagan employees (police, receptionist.. Please rate the following categories of Eagan government performance. The value of services for the taxes paid to Eagan The overall direction that Eagan is taking The job Eagan government does at welcoming resident involvement Overall confidence in Eagan government Generally acting in the best interest of the community Being honest Being open and transparent to the public Informing residents about issues facing the community Treating all residents fairly Treating residents with respect Overall, how would you rate the quality of the services provided by each of the following? The City of Eagan The Federal Government Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bu.. 79% 89% 84% 86% 90% 91% 96% 97% 85% 77% 78% 90% 97% 97% 86% 82% 82% 91% 97% 94% 97% 96% 94% 90% 93% 96% 99% 85% 85% 86% 93% 89% 88% 86% 94% 94% 92% 84% 78% 79% 79% 81% 83% 82% 76% 87% 80% 81% 80% 69% 84% 78% 79% 73% 84% 74%90% 49% 92% 49% 90% 52% 95% 93%88%91% Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Overall economic health of Eagan Overall quality of the transportation system (auto, bicycle, foot, bu.. Overall design or layout of Eagan's residential and commercial are.. Overall quality of the utility infrastructure in Eagan (water, sewer, .. Overall feeling of safety in Eagan Overall quality of natural environment in Eagan Overall quality of parks and recreation opportunities Overall health and wellness opportunities in Eagan Overall opportunities for education, culture and the arts Residents' connection and engagement with their community In general, how many times do you: Access the internet from your home using a computer, laptop or ta.. Access the internet from your cell phone Visit social media sites such as Facebook, Twitter, WhatsApp, etc. Use or check email Share your opinions online Shop online Would you say that in general your health is: What impact, if any, do you think the economy will have on your fa.. 74% 80% 81% 89% 93% 93% 89% 73% 77% 78% 71% 73% 90% 93% 80% 87% 77% 75% 68% 87% 94% 77% 80% 66% 31% 98% 80% 95% 98% 75% 27%36%31% Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 November 2020 Dear City of Eagan Resident: Please help us shape the future of Eagan! You have been selected at random to participate in the 2020 Eagan Community Survey. It is important for the City and our leaders to continue to understand the broader needs of our community even with the COVID-19 pandemic weighing heavily in our lives. By conducting this survey, we can gather important feedback which is essential in times such as these, so we can keep resident opinions front and center as we move forward together. Please take a few minutes to fill out the enclosed survey. Your participation in this survey is very important – especially since your household is one of only a small number being surveyed. Your feedback will help Eagan make decisions that affect our city. A few things to remember: • Your responses are completely anonymous. • In order to hear from a diverse group of residents, the adult 18 years or older in your household who most recently had a birthday should complete this survey. • You may return the survey by mail in the enclosed postage-paid envelope, or you can complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. If you have any questions about the survey please call Eagan Director of Communications and Engagement Joe Ellickson at 651 -675-5008. Thank you for your time and participation! Sincerely, Mike Maguire Mayor Need this translated? | ¿Necesita esta traducido? | Ma u baahan tahay tarjamadaan | Xav tau qhov no txhais los? 651-675-5000 November 2020 Dear City of Eagan Resident: Here’s a second chance if you haven’t already responded to the 2020 Eagan Community Survey! (If you completed it and sent it back, we thank you for your time and ask you to recycle this survey. Please do not respond twice.) Please help us shape the future of Eagan! You have been selected at random to participate in the 2020 Eagan Community Survey. It is important for the City and our leaders to continue to understand the broader needs of our community even with the COVID-19 pandemic weighing heavily in our lives. By conducting this survey, we can gather important feedback which is essential in times such as these, so we can keep resident opinions front and center as we move forward togethe r. Please take a few minutes to fill out the enclosed survey. Your participation in this survey is very important – especially since your household is one of only a small number being surveyed. Your feedback will help Eagan make decisions that affect our c ity. A few things to remember: • Your responses are completely anonymous. • In order to hear from a diverse group of residents, the adult 18 years or older in your household who most recently had a birthday should complete this survey. • You may return the survey by mail in the enclosed postage-paid envelope, or you can complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. If you have any questions about the survey please call Eagan Director of Communications and Engagement Joe Ellickson at 651 -675-5008. Thank you for your time and participation ! Sincerely, Mike Maguire Mayor Need this translated? | ¿Necesita esta traducido? | Ma u baahan tahay tarjamadaan | Xav tau qhov no txhais los? 651-675-5000 2 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Help shape Eagan’s future! You are selected for Eagan’s Community Survey. The City and our leaders want to continue to understand the needs of our community even with the pandemic weighing heavily in our lives. Your feedback is essential in times such as these, to keep resident opinions front and center. You can go online and complete the survey at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. You can also wait a few days for the survey to arrive in the mail. Thank you for making Eagan a successful city and strong community! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Dear Eagan Resident, Just a reminder—if you have not yet completed Eagan’s 2020 Community Survey, please do so. It is important for City leaders to continue to understand the broader needs of our community during the COVID-19 pandemic so we can keep resident opinions front and center as we move forward together. Your participation in this survey is very important—your answers will help Eagan make decisions that affect our community. Please complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. Thank you very much! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Just a reminder—if you have not yet completed Eagan’s 2020 Community Survey, please do so. It is important for City leaders to continue to understand the broader needs of our community during the COVID-19 pandemic so we can keep resident opinions front and center as we move forward together. Your participation in this survey is very important—your answers will help Eagan make decisions that affect our community. Please complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. Thank you very much! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Just a reminder—if you have not yet completed Eagan’s 2020 Community Survey, please do so. It is important for City leaders to continue to understand the broader needs of our community during the COVID-19 pandemic so we can keep resident opinions front and center as we move forward together. Your participation in this survey is very important—your answers will help Eagan make decisions that affect our community. Please complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. Thank you very much! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Dear Eagan Resident, Just a reminder—if you have not yet completed Eagan’s 2020 Community Survey, please do so. It is important for City leaders to continue to understand the broader needs of our community during the COVID-19 pandemic so we can keep resident opinions front and center as we move forward together. Your participation in this survey is very important—your answers will help Eagan make decisions that affect our community. Please complete the survey online at: https://bit.ly/xxplaceholderxx Please do not share your survey link. This survey is for randomly selected households only. The City will continue to provide ongoing opportunities for resident input. Thank you very much! Sincerely, Mike Maguire Mayor Need this translated? ¿Necesita esta traducido? Ma u baahan tahay tarjamadaan Xav tau qhov no txhais los? 651-675-5000 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 Presorted First Class Mail US Postage PAID Boulder, CO Permit NO. 94 The National Community Survey™ • © 2001-2020 National Research Center, Inc. The City of Eagan 2020 Community Survey Page 1 of 5 Please complete this survey if you are the adult (age 18 or older) in the household who most recently had a birthday (the year of birth does not matter). Your responses are anonymous and will be reported in group form only. 1. Please rate each of the following aspects of quality of life in Eagan. Excellent Good Fair Poor Don’t know Eagan as a place to live .......................................................................................................... 1 2 3 4 5 Your neighborhood as a place to live .............................................................................. 1 2 3 4 5 Eagan as a place to raise children ..................................................................................... 1 2 3 4 5 Eagan as a place to work ....................................................................................................... 1 2 3 4 5 Eagan as a place to visit ......................................................................................................... 1 2 3 4 5 Eagan as a place to retire ...................................................................................................... 1 2 3 4 5 The overall quality of life in Eagan ................................................................................... 1 2 3 4 5 Sense of community ................................................................................................................ 1 2 3 4 5 2. Please rate each of the following characteristics as they relate to Eagan as a whole. Excellent Good Fair Poor Don’t know Overall economic health of Eagan..................................................................................... 1 2 3 4 5 Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan.................................................................................................................................... 1 2 3 4 5 Overall design or layout of Eagan’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) ................................................. 1 2 3 4 5 Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) ............................................................... 1 2 3 4 5 Overall feeling of safety in Eagan ...................................................................................... 1 2 3 4 5 Overall quality of natural environment in Eagan ....................................................... 1 2 3 4 5 Overall quality of parks and recreation opportunities ............................................ 1 2 3 4 5 Overall health and wellness opportunities in Eagan ................................................ 1 2 3 4 5 Overall opportunities for education, culture and the arts ...................................... 1 2 3 4 5 Residents’ connection and engagement with their community .......................... 1 2 3 4 5 3. Please indicate how likely or unlikely you are to do each of the following. Very Somewhat Somewhat Very Don’t likely likely unlikely unlikely know Recommend living in Eagan to someone who asks .............................1 2 3 4 5 Remain in Eagan for the next five years ...................................................1 2 3 4 5 4. Please rate how safe or unsafe you feel: Very Somewhat Neither safe Somewhat Very Don’t safe safe nor unsafe unsafe unsafe know In your neighborhood during the day ...................................... 1 2 3 4 5 6 In Eagan’s downtown/commercial area during the day ............................................................................... 1 2 3 4 5 6 From property crime ....................................................................... 1 2 3 4 5 6 From violent crime ........................................................................... 1 2 3 4 5 6 From fire, flood or other natural disaster .............................. 1 2 3 4 5 6 5. Please rate the job you feel the Eagan community does at each of the following. Excellent Good Fair Poor Don’t know Making all residents feel welcome ................................................................................... 1 2 3 4 5 Attracting people from diverse backgrounds .............................................................. 1 2 3 4 5 Valuing/respecting residents from diverse backgrounds ...................................... 1 2 3 4 5 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) ........... 1 2 3 4 5 6. Please rate each of the following characteristics as they relate to Eagan as a whole. Excellent Good Fair Poor Don’t know Overall quality of business and service establishments in Eagan ....................... 1 2 3 4 5 Variety of business and service establishments in Eagan ...................................... 1 2 3 4 5 Vibrancy of downtown/commercial area ..................................................................... 1 2 3 4 5 Employment opportunities ................................................................................................. 1 2 3 4 5 Shopping opportunities......................................................................................................... 1 2 3 4 5 Cost of living in Eagan ............................................................................................................ 1 2 3 4 5 Overall image or reputation of Eagan ............................................................................. 1 2 3 4 5 The National Community Survey™ • © 2001-2020 National Research Center, Inc. Page 2 of 5 7. Please rate each of the following characteristics a s they relate to Eagan as a whole. Excellent Good Fair Poor Don’t know Traffic flow on major streets ............................................................................................... 1 2 3 4 5 Ease of public parking ............................................................................................................ 1 2 3 4 5 Ease of travel by car in Eagan ............................................................................................. 1 2 3 4 5 Ease of travel by public transportation in Eagan ....................................................... 1 2 3 4 5 Ease of travel by bicycle in Eagan ..................................................................................... 1 2 3 4 5 Ease of walking in Eagan ...................................................................................................... 1 2 3 4 5 Well-planned residential growth ...................................................................................... 1 2 3 4 5 Well-planned commercial growth .................................................................................... 1 2 3 4 5 Well-designed neighborhoods ........................................................................................... 1 2 3 4 5 Preservation of the historical or cultural character of the community ............ 1 2 3 4 5 Public places where people want to spend time ........................................................ 1 2 3 4 5 Variety of housing options ................................................................................................... 1 2 3 4 5 Availability of affordable quality housing ..................................................................... 1 2 3 4 5 Overall quality of new development in Eagan ............................................................. 1 2 3 4 5 Overall appearance of Eagan .............................................................................................. 1 2 3 4 5 Cleanliness of Eagan ............................................................................................................... 1 2 3 4 5 Water resources (beaches, lakes, ponds, riverways, etc.) ..................................... 1 2 3 4 5 Air quality .................................................................................................................................... 1 2 3 4 5 Availability of paths and walking trails .......................................................................... 1 2 3 4 5 Fitness opportunities (including exercise classes and paths or trails, etc.) ... 1 2 3 4 5 Recreational opportunities .................................................................................................. 1 2 3 4 5 Availability of affordable quality food ............................................................................ 1 2 3 4 5 Availability of affordable quality health care ............................................................... 1 2 3 4 5 Availability of preventive health services ..................................................................... 1 2 3 4 5 Availability of affordable quality mental health care ............................................... 1 2 3 4 5 Opportunities to attend cultural/arts/music activities .......................................... 1 2 3 4 5 Community support for the arts ........................................................................................ 1 2 3 4 5 Availability of affordable quality childcare/preschool ............................................ 1 2 3 4 5 K-12 education .......................................................................................................................... 1 2 3 4 5 Adult educational opportunities ....................................................................................... 1 2 3 4 5 Sense of civic/community pride ........................................................................................ 1 2 3 4 5 Neighborliness of residents in Eagan .............................................................................. 1 2 3 4 5 Opportunities to participate in social events and activities .................................. 1 2 3 4 5 Opportunities to attend special events and festivals................................................ 1 2 3 4 5 Opportunities to volunteer .................................................................................................. 1 2 3 4 5 Opportunities to participate in community matters ................................................ 1 2 3 4 5 Openness and acceptance of the community toward people of diverse backgrounds ..................................................................................................... 1 2 3 4 5 8. Please indicate whether or not you have done each of the following in the last 12 months. No Yes Contacted the City of Eagan (in-person, phone, email or web) for help or information .................................... 1 2 Contacted Eagan elected officials (in-person, phone, email or web) to express your opinion ....................... 1 2 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) ............................................ 1 2 Watched (online or on television) a local public meeting ............................................................................................... 1 2 Volunteered your time to some group/activity in Eagan ................................................................................................ 1 2 Campaigned or advocated for a local issue, cause or candidate ................................................................................... 1 2 Voted in your most recent local election ................................................................................................................................ 1 2 Used bus, rail, subway or other public transportation instead of driving ................................................................ 1 2 Carpooled with other adults or children instead of driving alone............................................................................... 1 2 Walked or biked instead of driving ........................................................................................................................................... 1 2 Been bothered by airport noise .................................................................................................................................................. 1 2 The National Community Survey™ • © 2001-2020 National Research Center, Inc. The City of Eagan 2020 Community Survey Page 3 of 5 9. Please rate the quality of each of the following services in Eagan. Excellent Good Fair Poor Don’t know Public information services ............................................................................................. 1 2 3 4 5 Economic development ..................................................................................................... 1 2 3 4 5 Traffic enforcement ............................................................................................................ 1 2 3 4 5 Traffic signal timing ............................................................................................................ 1 2 3 4 5 Street repair ........................................................................................................................... 1 2 3 4 5 Street cleaning ....................................................................................................................... 1 2 3 4 5 Street lighting ........................................................................................................................ 1 2 3 4 5 Snow removal ........................................................................................................................ 1 2 3 4 5 Sidewalk maintenance ....................................................................................................... 1 2 3 4 5 Bus or transit services ....................................................................................................... 1 2 3 4 5 Land use, planning, and zoning ...................................................................................... 1 2 3 4 5 Code enforcement (weeds, abandoned buildings, etc.) ...................................... 1 2 3 4 5 Affordable high-speed internet access ....................................................................... 1 2 3 4 5 Garbage collection ............................................................................................................... 1 2 3 4 5 Drinking water ...................................................................................................................... 1 2 3 4 5 Sewer services ....................................................................................................................... 1 2 3 4 5 Storm water management (storm drainage, dams, levees, etc.) .................... 1 2 3 4 5 Power (electric and/or gas) utility ............................................................................... 1 2 3 4 5 Utility billing .......................................................................................................................... 1 2 3 4 5 Police/Sheriff services ....................................................................................................... 1 2 3 4 5 Crime prevention ................................................................................................................. 1 2 3 4 5 Animal control ....................................................................................................................... 1 2 3 4 5 Ambulance or emergency medical services ............................................................. 1 2 3 4 5 Fire services ........................................................................................................................... 1 2 3 4 5 Fire prevention and education ....................................................................................... 1 2 3 4 5 Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) ..................................... 1 2 3 4 5 Preservation of natural areas (open space, farmlands and greenbelts) ...... 1 2 3 4 5 Eagan open space ................................................................................................................. 1 2 3 4 5 Recycling .................................................................................................................................. 1 2 3 4 5 Yard waste pick-up.............................................................................................................. 1 2 3 4 5 City parks................................................................................................................................. 1 2 3 4 5 Recreation programs or classes .................................................................................... 1 2 3 4 5 Recreation centers or facilities ...................................................................................... 1 2 3 4 5 Health services ...................................................................................................................... 1 2 3 4 5 Public library services ....................................................................................................... 1 2 3 4 5 Overall customer service by Eagan employees (police, receptionists, planners, etc.) ..................................................................... 1 2 3 4 5 10. Please rate the following categories of Eagan government performance. Excellent Good Fair Poor Don’t know The value of services for the taxes paid to Eagan .................................................. 1 2 3 4 5 The overall direction that Eagan is taking ................................................................ 1 2 3 4 5 The job Eagan government does at welcoming resident involvement ....................................................................................................................... 1 2 3 4 5 Overall confidence in Eagan government .................................................................. 1 2 3 4 5 Generally acting in the best interest of the community ...................................... 1 2 3 4 5 Being honest........................................................................................................................... 1 2 3 4 5 Being open and transparent to the public ................................................................. 1 2 3 4 5 Informing residents about issues facing the community.................................... 1 2 3 4 5 Treating all residents fairly ............................................................................................. 1 2 3 4 5 Treating residents with respect .................................................................................... 1 2 3 4 5 The National Community Survey™ • © 2001-2020 National Research Center, Inc. Page 4 of 5 11. Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don’t know The City of Eagan.................................................................................................................. 1 2 3 4 5 The Federal Government .................................................................................................. 1 2 3 4 5 State of Minnesota Government .................................................................................... 1 2 3 4 5 12. Please rate how important, if at all, you think it is for the Eagan community to focus on each of the following in the coming two years. Very Somewhat Not at all Essential important important important Overall economic health of Eagan........................................................................................1 2 3 4 Overall quality of the transportation system (auto, bicycle, foot, bus) in Eagan ......................................................................................................................................1 2 3 4 Overall design or layout of Eagan’s residential and commercial areas (e.g., homes, buildings, streets, parks, etc.) .....................................................1 2 3 4 Overall quality of the utility infrastructure in Eagan (water, sewer, storm water, electric/gas) ...................................................................1 2 3 4 Overall feeling of safety in Eagan .........................................................................................1 2 3 4 Overall quality of natural environment in Eagan ..........................................................1 2 3 4 Overall quality of parks and recreation opportunities ...............................................1 2 3 4 Overall health and wellness opportunities in Eagan ...................................................1 2 3 4 Overall opportunities for education, culture and the arts.........................................1 2 3 4 Residents’ connection and engagement with their community .............................1 2 3 4 Overall quality of Eagan’s lakes and ponds......................................................................1 2 3 4 13. Please rate the following: Excellent Good Fair Poor Don’t know Condition of neighborhood streets ........................................................................ 1 2 3 4 5 Quality of snow plowing on neighborhood streets ......................................... 1 2 3 4 5 Timeliness of snow plowing on neighborhood streets .................................. 1 2 3 4 5 Condition of city trails and sidewalks ................................................................... 1 2 3 4 5 Quality of snow plowing on city trails and sidewalks .................................... 1 2 3 4 5 Timeliness of plowing on city trails and sidewalks......................................... 1 2 3 4 5 14. Please indicate how much of a source, if at all, you consider each of the following to be for obtaining information about the City government and its activities, events and services. Major source Minor source Not a source Experience Eagan resident newsletter ..................................................................................... 1 2 3 Discover (Eagan’s recreation activities catalog) .................................................................. 1 2 3 Local newspapers (Pioneer Press, SunThisWeek) ................................................................ 1 2 3 City website (cityofeagan.com) ................................................................................................... 1 2 3 City social media channels (Facebook, Twitter, Instagram) .......................................... 1 2 3 Nextdoor ............................................................................................................................................... 1 2 3 Eagan Television (ETV)(television and online) ................................................................... 1 2 3 15. How likely or unlikely are you to do each of the following: Very Somewhat Somewhat Very likely likely unlikely unlikely Complete tasks online through the City website ............................................................... 1 2 3 4 Receive information on city events and activities through social media................ 1 2 3 4 Receive updates on City Council actions through the City website or social media ..... 1 2 3 4 Provide feedback or engage on city initiatives through the City website or social media ............................................................................................................................. 1 2 3 4 Use Eagan recreation centers or their services (Community Center, Civic Arena, Cascade Bay, Art House) ........................................................................................... 1 2 3 4 Visit a park in Eagan ...................................................................................................................... 1 2 3 4 Attend a City-sponsored event (Market Fest, Food Truck Festival, Hodgepodge, etc.) ....................................................................................................................... 1 2 3 4 Watch local programming produced by Eagan Television (ETV) on cable or online... 1 2 3 4 16. What do you think is the most serious issue or opportunity facing the City of Eagan today? The National Community Survey™ • © 2001-2020 National Research Center, Inc. The City of Eagan 2020 Community Survey Page 5 of 5 Our last questions are about you and your household. Again, all of your responses to this survey are completely anonymous and will be reported in group form only. D1. In general, how many times do you: Several Once A few times Every Less often Don’t times a day a day a week few weeks or never know Access the internet from your home using a computer, laptop or tablet computer .......................1 2 3 4 5 6 Access the internet from your cell phone .......................1 2 3 4 5 6 Visit social media sites such as Facebook, Twitter, WhatsApp, etc. .....................................................1 2 3 4 5 6 Use or check email ....................................................................1 2 3 4 5 6 Share your opinions online ...................................................1 2 3 4 5 6 Shop online ..................................................................................1 2 3 4 5 6 D2. Would you say that in general your health is:  Excellent  Very good  Good  Fair  Poor D3. What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact will be:  Very positive  Somewhat positive  Neutral  Somewhat negative  Very negative D4. How many years have you lived in Eagan?  Less than 2 years  2-5 years  6-10 years  11-20 years  More than 20 years D5. Which best describes the building you live in?  One family house detached from any other houses  Building with two or more homes (duplex, townhome, apartment or condominium)  Mobile home  Other D6. Do you rent or own your home?  Rent  Own D7. About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners’ association (HOA) fees)?  Less than $500  $2,000 to $2,499  $500 to $999  $2,500 to $2,999  $1,000 to $1,499  $3,000 to $3,499  $1,500 to $1,999  $3,500 or more D8. Do any children 17 or under live in your household?  No  Yes D9. Are you or any other members of your household aged 65 or older?  No  Yes D10. How much do you anticipate your household’s total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.)  Less than $25,000  $75,000 to $99,999  $25,000 to $49,999  $100,000 to $149,999  $50,000 to $74,999  $150,000 or more D11. Are you Spanish, Hispanic or Latino?  No, not Spanish, Hispanic or Latino  Yes, I consider myself to be Spanish, Hispanic or Latino D12. What is your race? (Mark one or more races to indicate what race you consider yourself to be.) ❑ American Indian or Alaskan Native ❑ Asian, Asian Indian or Pacific Islander ❑ Black, East African, or African American ❑ White ❑ Other D13. In which category is your age?  18-24 years  55-64 years  25-34 years  65-74 years  35-44 years  75 years or older  45-54 years D14. What is your gender?  Female  Male  Identify in another way Thank you! Please return the completed survey in the postage-paid envelope to: National Research Center, Inc., PO Box 549, Belle Mead, NJ 08502 2020 COMMUNITY SURVEY RESULTS March 9, 2021Communications and Engagement Director, Joe Ellickson CITY OF EAGAN •3rd year conducting the National Community Survey •Scientific sample from 522 returned surveys; •2,700 mailed and/or sent digitally •19% response rate •4% margin of error THE NCS & EAGAN = 1 in survey = Top 10 in survey = Top 5 in survey Key COMMUNITY CHARACTERISTICS What makes a community livable,attractive,and a place where people want to be? OVERVIEW OF RESULTS Quality of Life Governance Economy Mobility Community Design Utilities Safety Natural Environment Parks & Recreation Health & Wellness Education, Arts, Culture Inclusion & Engagement FACETS OF COMMUNITY LIVABILITY Residents give high praise to the livability of Eagan Survey Topline Overview 1. Natural Environment and Parks & Recreation continue to be highly rated and valued by residents Top 3 Takeaways 2. The economy is a resident priority and a community feature Top 3 Takeaways 3. Government performance and public trust in Eagan continue to shine Top 3 Takeaways Facets of Living Resident perceptions of quality and importance for each of the facets of community livability provide an overview of community strengths and challenges that are useful for planning, budgeting,and performance evaluation. Economic Health92% Transportation System76% Design and Layout81% Utility Infrastructure94% Feeling of Safety94% Natural Environment97% Parks & Recreation96% Health and Wellness97% Education, Culture, Arts82% Connection to Community75% FACETS OF LIVABILITY Much higher than national benchmark Similar to national benchmark Higher than national benchmark Resident Priorities Economy 93% Natural Environment 93% Safety93% Parks and Recreation 89% Infrastructure89% Higher than national benchmark Similar to national benchmark Quality of Life Measuring community livability starts with assessing the quality of life of those who live there, and ensuring that the community is attractive, accessible, and welcoming to all. COMMUNITY CHARACTERISTICS Ratings were consistent for: Quality of Life 98% As a Place to Live 98% Higher than national benchmark Similar to national benchmark Overall Image of Eagan 92% Neighborhood as a Place to Live 93% Eagan as a Place to Raise Children 97% Recommend Living In 97% COMMUNITY CHARACTERISTICS Ratings were high again in 2020 for livability:Higher than national benchmark GOVERNANCE Strong local governments produce results that meet the needs of residents while making the best use of available resources, and are responsive to the present and future needs of the community as a whole. COMMUNITY CHARACTERISTICS Ratings for governance: Value of Services for Taxes Paid 80% Direction 87% Confidence in Govt 82% Higher than national benchmark Similar to national benchmark Acting in Best Interest of Community 83% Being Honest 81% Open and Transparent 79% Treating all Residents Fairly 78% Inform Community 79% Welcoming Involvement 76% COMMUNITY CHARACTERISTICS Ratings for governance:Higher than national benchmark Similar to national benchmark COMMUNITY CHARACTERISTICS Ratings for government performance: Customer Service 96% Public Information Services 91% Higher than national benchmark Similar to national benchmark COMMUNITY CHARACTERISTICS Ratings for government performance: City of Eagan 92% State of Minnesota 77% Federal Government 49% Higher than national benchmark Similar to national benchmark Safety All residents should feel safe and secure in their neighborhoods and in the greater community, and providing robust safety- related services is essential to residents' quality of life. COMMUNITY CHARACTERISTICS Ratings were consistent for safety: Feeling of Safety 94% Safe in Neighborhood 97% Safe in Commercial Areas 96% Higher than national benchmark Similar to national benchmark Fire 2020: 96%2018: 97%2016: 97%2014: 97% Police 2020: 91%2018: 94%2016: 93%2014: 97% Ambulance 2020: 97%2018: 97% 2016: 94% Emergency Preparedness 2020: 90% COMMUNITY CHARACTERISTICS Ratings for safety:Higher than national benchmark Similar to national benchmark Economy Local governments work together with private and nonprofit businesses, and with the community at large, to foster sustainable growth, create jobs, and promote a thriving local economy. COMMUNITY CHARACTERISTICS Ratings on Economic Health: Economic Health 92% Economic Development 87% Quality of Businesses & Services 96% Higher than national benchmark Similar to national benchmark As a Place to Work 2020: 84%2018: 87%2016: 89% Cost of Living 2020: 72%2018: 65%2016: 69% Shopping Opportunities 2020: 95%2018: 91%2016: 93% Employment Opportunities 2020: 80%2018: 68%2016: 73 COMMUNITY CHARACTERISTICS Ratings for the Economy:Higher than national benchmark Similar to national benchmark Community Design A well -designed community enhances the quality of life for its residents by encouraging smart land use and zoning, ensuring that affordable housing is accessible to all, and providing access to parks and other green spaces. New Development 2020: 82%2018: 84%2016: 87% Vibrant Commercial Areas 2020: 73%2018: 84%2016: 83% Well-Planned Commercial Growth 2020: 80% Well-Planned Residential Growth 2020: 80% Well -Designed Neighborhoods 2020: 83% COMMUNITY CHARACTERISTICS Ratings for Development:Higher than national benchmark Similar to national benchmark Please rate each of the following characteristics as they relate to Eagan as a whole LOOKING BACK Availability of Affordable Quality Housing2020: 46%2018: 56%2016: 66% Variety of Housing Options2020: 81%2018: 74%2016: 85% Higher than national benchmark Similar to national benchmark Parks & Recreation "There are no communities that pride themselves on their quality of life, promote themselves as a desirable location for businesses to relocate, or maintain that they are environmental stewards of their natural resources, without such communities having a robust, active system of parks and recreation programs for public use and enjoyment." -National Recreation and Park Association COMMUNITY CHARACTERISTICS Ratings on Parks & Recreation: Overall Quality of Parks and Recreation Opportunities 96% Fitness Opportunities 93% Higher than national benchmark Similar to national benchmark City Parks 2020: 99%2018: 93%2016: 94% Recreation Programs 2020: 96%2018: 86%2016: 86% Availability Paths & Walking Trails 2020: 95%2018: 85%2016: 88% Rec Center or Facilities 2020: 93%2018: 85%2016: 88% COMMUNITY CHARACTERISTICS Ratings for Parks &Recreation:Higher than national benchmark Similar to national benchmark Natural Environment The natural environment plays a vital role in the health and well-being of residents. The natural spaces in which residents live and experience their communities has a direct and profound effect on quality of life. COMMUNITY CHARACTERISTICS Ratings on Natural Environment: Natural Environment 97% Higher than national benchmark Similar to national benchmark Water Resources 2020: 90% Cleanliness 2020: 94%2018: 93%2016: 94% Air Quality 2020: 93%2018: 88%2016: 93% Preservation of Natural Areas 2020: 86%2018: 78%2016: 82% Recycling 2020: 89%2018: 85%2016: 86% COMMUNITY CHARACTERISTICS Ratings for Natural Environment:Higher than national benchmark Similar to national benchmark Inclusivity and Engagement Inclusivity refers to a cultural and environmental feeling of belonging; residents who feel invited to participate within their communities feel more included, involved, and engaged than those who do not. Welcoming Residents 85% Attracting People w/ Diverse Backgrounds 73% Value/Respect Residents from Diverse Backgrounds 77% Taking Care of Vulnerable Residents 81% Neighborliness 2020: 81%2018: 72% 2016: 69% Openness & Acceptance 2020: 67%2018: 77% 2016: 72% Opportunities to Participate in Community Matters 2020: 76%2018: 73% 2016: 70% Opportunities to Volunteer 2020: 81%2018: 78% 2016: 79% COMMUNITY CHARACTERISTICS Ratings for Inclusion and Engagement:Higher than national benchmark Similar to national benchmark Public Works Utilities and infrastructure play a vital role in ensuring the physical and economic health and well-being of the communities they serve. COMMUNITY CHARACTERISTICS Ratings for Public Works: Quality of Utility Infrastructure94% Design or Layout –Residential and Commercial 81% Higher than national benchmark Similar to national benchmark Drinking Water 2022: 79%2018: 76%2016: 77% Sewer Service 2020: 94%2018: 86%2016: 88%2014: 87% Storm Water Mgmt 2020: 91%2018: 86%2016: 87%2014: 89% Power Utility 2020: 95%2018: 87%2016: 88% Utility Billing 2020: 90%2018: 85%2016: 86% COMMUNITY CHARACTERISTICS Ratings for Public Works Utilities:Higher than national benchmark Similar to national benchmark Street Repair 2020: 85%2018: 69%2016: 71% Street Cleaning 2020: 92%2018: 76%2016: 78% Snow Removal 2020: 81%2018: 70%2016: 80% Sidewalk Maintenance 2020: 83%2018: 73%2016: 77% COMMUNITY CHARACTERISTICS Ratings for Public Works Performance:Higher than national benchmark Similar to national benchmark Mobility The ease with which residents can move about their communities, whether for commuting, leisure, or recreation, plays a major role in the quality of life for all who live, work, and play in the community. COMMUNITY CHARACTERISTICS Ratings for Public Works: Overall Quality of Transportation System 76% Higher than national benchmark Similar to national benchmark Ease of Travel: Car 2020: 96%2018: 88% 2016: 87% Ease of Travel: Bike 2020: 76%2018: 67% 2016: 70% Ease of Travel: Public Transportation 2020: 48%2018: 49% 2016: 51% Ease of Walking 2020: 83%2018: 78%2016: 81% Availability of Paths and Walking Trails 2020: 95%2018: 85%2016: 88% Traffic Flow: 2020: 89%2018: 80%2016: 78% Bus and Transit Service 2020: 75%2018: 63%2016: 67% COMMUNITY CHARACTERISTICS Ratings for mobility:Higher than national benchmark Similar to national benchmark Connection The ability to connect to services and programs a city has to offer are important to the health of the community. Access to Internet 98% Use Email 98% Use Smartphone 95% Use Social Media 80% COMMUNITY CHARACTERISTICS Ratings for Connection: Experience Eagan 84% Discover 87% Local News 54% City Webpage 86% City Social Media 63% Nextdoor 54% ETV 36% COMMUNITY CHARACTERISTICS Ratings for Sources of Information: Complete Tasks at cityofeagan.com 79% Receive Info Through Social Media 61% Visit a Park in Eagan 97% Attend City Sponsored Event 90% Use ECC 76% COMMUNITY CHARACTERISTICS Likelihood to: OPEN QUESTION Public Safety Housing: Affordable & Variety Economy Diversity and Inclusion Environment: Green Spaces, Water Development Taxes Covid-19 What do you see as the most important issue and or opportunity for Eagan in the coming years? BENCHMARKS How does Eagan compare to communities across the country? NATIONAL BENCHMARK COMPARISONS 34 aspects similar ratings 86 aspects higher ratings 0 aspects lower ratings Over 400 communities in the National Research Center’s database 12 aspects much higher ratings MOVING FORWARD How can the City of Eagan put these findings into action? MOVING FORWARD Economy 93% Natural Environment 93% Safety93% Parks and Recreation 89% Infrastructure89% Stay focused on community priorities COMMUNITY CHARACTERISTICS Areas to observe: Affordable Housing Economy Transportation System Higher than national benchmark Similar to national benchmark Continue to provide strong services and programs And continue to tell the positive stories around those services and programs and connect them to the community MOVING FORWARD Continue to tell Eagan’s stories through a green lens MOVING FORWARD Adopt a storm drain The affordability of housing in Eagan continues to be an emerging issue MOVING FORWARD Continue to find and create ways for residents to be involved and connected to community MOVING FORWARD Questions? Agenda Information Memo March 9, 2021 Eagan Special City Council Meeting VI. LEASH LAW DRAFT ORDINANCE REVIEW Direction For Consideration: To provide direction regarding a draft leash law ordinance amendment. Facts:  Currently, City Code allows a dog off its owner’s property to be controlled by a leash or voice command. The City Council received a request from residents to consider changes to its leash law regulations for dogs, specifically to require a leash when off the owner’s property.  At the January 12, 2021 City Council work session, the Council directed preparation of an ordinance amendment to require a leash for dogs off their owner’s property. Council directed that the draft ordinance amendment be placed on a future Council work session agenda for further discussion.  The City Attorney’s Office has drafted an ordinance amendment for Council review.  As background for Council, there are two existing enforcement mechanisms for leash law/animal regulations: 1. Civil – City Code establishes a $250 per occurrence civil fee for the third and each subsequent violation of an animal control regulation within a year. 2. Criminal – Violation of the leash law is a misdemeanor, which is often adjudicated to a petty misdemeanor.  Community members who have contacted the City Council regarding the leash law have been notified of this meeting. Policy Issues:  At the January work session, Council directed staff to review whether electronic collars would be an appropriate alternative to leashes. The draft ordinance amendment does not allow electronic collars in lieu of leashes. Animal Control has found that electronic collars are often used incorrectly and can increase a dog’s level of anxiety.  The City Attorney opined that the ordinance should not speak directly to the issue of animals at‐large while on apartment or townhome properties, as they are private properties for enforcement by the property owner. The attorney noted the ordinance would be enforceable if and when the at‐large animal went onto public right‐of‐way or a City sidewalk or trail. Attachments: (4) VI‐1 Draft ordinance amendment VI‐2 January 12, 2021 Meeting Minutes VI‐3 Correspondence VI‐4 City Leash Regulations Comparison ORDINANCE NO. ___ 2ND SERIES AN ORDINANCE OF THE CITY OF EAGAN, MINNESOTA, AMENDING EAGAN CITY CODE CHAPTER TEN ENTITLED “PUBLIC PROTECTION, CRIMES AND OFFENSES” BY AMENDING SECTION 10.11 REGARDING ANIMAL REGULATIONS BY MODIFYING THE DEFINITION OF “AT LARGE” AS IT RELATES TO DOGS, CATS, AND FERRETS; AND BY ADOPTING BY REFERENCE EAGAN CITY CODE CHAPTER 1 AND SECTION 10.99. The City Council of the City of Eagan does ordain: Section 1. Chapter 10 of the Eagan City Code is hereby amended by revising the following definition in Section 10.11, Subd. 1 to read as follows: At large. With regard to dogs, cats and ferrets, “at large” means off the premises of the owner and is neither controlled by a leash or chainvoice command of owner of suitable age nor confined in a vehicle or cage, or is not within an off-leash dog area. With regard to horses, “at large” means not picketed, confined in a corral or otherwise restricted by a properly constructed and maintained fence. With regard to miniature pigs, “at large” means either (1) off the premises of the owner and neither controlled by a leash nor confined in a vehicle or cage; or (2) on the premises of the owner but not restricted within a properly constructed and maintained fence. Section 2. Chapter 10 of the Eagan City Code is hereby amended by revising Section 10.11, Subd. 2 to read as follows: Subd. 2. Running at large prohibited. It is unlawful for the owner of any dog, cat, ferret, horse or miniature pig to permit such animal to run at large. A dog, cat, or ferret shall be kept on a leash or chain at all times when off the premises of the owner and not confined within a motor vehicle or cage. The police officer or animal control officer may seize, impound or restrain any dog, cat, ferret, horse, or miniature pig found running at large. Subdivisions 4 and 5 shall apply to any dog, cat, ferret, horse, or miniature pig impounded under this subdivision. This subdivision shall not apply to a dog running at large within the confines of an off-leash dog area, provided that the owner of the dog, as defined herein, is present within the confines of the off-leash dog area and within close enough proximity to the dog to be able to physically restrain the dog when necessary or if so directed by a police officer or animal control officer. Section 3. Eagan City Code Chapter 1 entitled "General Provisions and Definitions Applicable to the Entire City Code Including 'Penalty for Violation'" and Section 10.99, entitled "Violation a Misdemeanor" are hereby adopted in their entirety by reference as though repeated verbatim. Section 4. Effective Date. This ordinance shall take effect upon its adoption and publication according to law. 2 ATTEST: CITY OF EAGAN City Council /s/ ___________________ /s/___________________ By: Christina M. Scipioni By: Mike Maguire Its: City Clerk Its: Mayor Date Ordinance Adopted: _________________, 2021 Date Ordinance Published in the Legal Newspaper: ____________, 2021 MINUTES SPECIAL CITY COUNCIL MEETING JANUARY 12, 2021 5:30 P.M. EAGAN MUNICIPAL CENTER Due to the COVID-19 pandemic, a virtual meeting of the Special City Council was held on Tuesday, January 12, 2021 at 5:30 p.m. City Councilmembers present: Mayor Maguire, Councilmembers Bakken, Fields, Hansen and Supina. City staff present: City Administrator Osberg, Assistant City Administrator Miller, Public Works Director Matthys, City Engineer Gorder, Transportation Operations Engineer Plath, Superintendent of Utilities Eaton, Community Development Director Hutmacher, Communications and Engagement Director Ellickson, City Clerk Scipioni, Police Chief New and Finance Director Pepper. ROLL CALL AND ADOPTION OF THE AGENDA Councilmember Fields moved, Councilmember Bakken seconded a motion to adopt the agenda as presented. Aye: 5 Nay: 0 (Roll Call) VISITORS TO BE HEARD There were no visitors to be heard. INFRASTRUCTURE NEEDS ANALYSIS — UTILITY RATE STUDY PREPARATION City Administrator Osberg introduced the item noting tonight's presentation is Part 1 of the infrastructure Needs Analysis. The Council is being asked to receive information and provide feedback in preparation for the Utility Rate Study presentation at the March Council Workshop. Public Works Director Matthys noted Public Works staff have recognized a need to develop a long-term plan to ensure utility infrastructure is in good working condition and the value of a consolidated planning effort with the upcoming Utility Rate Study to ensure that both the infrastructure and financial planning work together. Matthys noted Part 2 - Utility Rate Study will be presented to the Council at the March Council Workshop. Jacob Strombeck, AE2S, provided a summary of the details of the Infrastructure Needs Analysis. The Council and staff discussed the Infrastructure Needs Analysis and provided feedback. FAIR HOUSING POLICY City Administrator Osberg introduced the item noting the Council is being asked to provide direction on whether the City should establish a Fair Housing Policy. Community Development Director Hutmacher walked through the key elements of the draft Fair Housing Policy and was available for questions. The Council and staff discussed the draft Fair Housing Policy. Special City Council Minutes January 12, 2021 Page 2 It was the consensus of the Council to establish a Fair Housing Policy and bring back to a future Council meeting for consent agenda for formal consideration. LEASH ORDINANCE REVIEW City Administrator Osberg introduced the item noting the City has been asked to consider modifying City Ordinance, which could require dogs to be on a leash while in public. Currently, the City does allow dogs to be off -leash in public, provided they are under voice control. Police Chief New and City Clerk Scipioni was available for questions. Caller David Ruppert addressed the Council noting his objection to the potential change to the leash ordinance. Mr. Ruppert noted his dog is voice trained and he would hate to have to leash his dog every time when outdoors. The Council and staff discussed the current leash ordinance. It was the consensus of the Council to require leashing dogs when off the owners' property and investigate whether an electric collar should be an option. The Council also discussed the ordinance being complaint -based like many other city ordinances. The Council directed staff to draft an amendment to the leash ordinance and bring the draft ordinance to a future City Council workshop for review and discussion. There was no other business to be heard. OTHER BUSINESS ADJOURNMENT Councilmember Bakken moved, Councilmember Hansen seconded a motion to adjourn at 7:30 p.m. Aye: 5 Nay: 0 (Roll Call) 2(a�1 Date 04kvp� Mayor (Wt�t o City Clerk 8 9 10 11 12 13 14 1 Christina Scipioni From:Dave Swanson <daves@pcisys.net> Sent:Wednesday, January 27, 2021 7:55 PM To:City Council Subject:Current Leash Code Mr Mayor & Honorable Council Members I am writing you to express my opinion on the upcoming discussion of the City Code regarding animals on a leash. I am against any change! I am a proud pet owner and was quite frankly unaware there was no leash requirement. I am still against any change for several reasons. I would like to know how with out a requirement does unleashed animal incidents in Eagan compare to other comparable cities with leash requirements? I don’t believe there is a difference, other wise this would have been addressed years ago. So why change what is not broken? Having been a long time pet owner, I can tell you that I have witnessed more dog aggression from leashed dogs than unleashed dogs. I believe this to be a case where; on the leash the dogs are attached to the owner and the feel the need to protect them more, where as had the 2 dogs met off leash there would have been no incident at all. You can see incidences of this nature at the dog parks all the time when people keep their dogs on the leash instead of letting the roam free. A properly trained dog will be just as controllable under voice command as they are on the leash. I have seen where they are even more controllable off-leash than they are on leash. In regards to changing the requirement on private property the above statements still apply. In addition to any leash/fence requirement, many owners have the ‘invisible fence’ which is just as effective as a physical barrier such as a fence or leash. The invisible fence gives many dogs a much larger area to play and exercise in than a traditional yard leash would, thus creating more controllable animals. Since the ‘invisible fence’ is often buried underground it is undetectable to the casual observer and thus I do not believe it would cut down on any calls to the Code Enforcement Department. I do not see how changing the current codes would reduce an incidence, cause for a reduction in calls for the Code Enforcement Department so what change. In fact I believe that any change would increase incidence as well as the number calls to code enforcement, thus being counter productive. I am also a big fan of not ‘fixing’ that which is 'not broken’. The current codes have been on the books for quite some time so why change now? There are rumors on social media and amongst neighbors that this consideration might be due to a certain individual who themselves have a dog, and that said dog has been known to be very vocal and aggressive on the leash. The dog mentioned in the rumors, is said to be of a smaller breed, that doesn’t mean that the nuisance barking or aggressiveness as well as a potential bite is any less severe than any other breed of dog. As such, any change to the current codes would have an effect on all dogs to include the ones in the rumor. If there is any truth to this rumor, this would fall under the guise of 'careful what you wish for', as well as ‘whats good for the goose is good for the gander’ Even if the rumor is to true, any change to the current codes should involve a careful look into any and all potential consequences. I applaud the City Council for listening to the concerns of each and everyone of Eagan’s residence, but just because a squeaky wheel needs some oil, doesn’t mean the rest of the machine does, or that the machine needs to be changed or replaced. Thank you for your time! Dave Swanson Teal Cove, Eagan 651-454-8661 daves@pcisys.net Leash Policy Research City On Owner's Property Off Owner's Property Eagan Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be under voice command or on leash. Dogs must be leashed in park and recreation areas. Apple Valley Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed or in a vehicle. Burnsville Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed, in a vehicle or otherwise physically controlled. Inver Grove Heights Owners should take all reasonable steps to secure animals on their property, including but not limited to a fenced enclosure, an electronic perimeter fence for which the dog has been trained, or a chain or lead. Dogs in common areas of apartments, condominiums, cooperatives, and town homes shall be kept on a leash not greater than sixteen feet (16') in length and under restraint at all times. Dogs must be leashed. Mendota Heights Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed or in a vehicle. Blaine Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed. Bloomington Dogs must be in fenced and secure yard or or buidling, picketed in the backyard, or under voice command Dogs must be controlled by a leash, provided that when persons or other animals are within 20 feet the leash is shortened to 6 feet. Brooklyn Park Dog must be under some form of physical restraint such as a leash or fence or in the presence of a competent person Dogs must be leashed or in a vehicle. Coon Rapids Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed or in a vehicle. Eden Prairie Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed. Leash Policy Research City On Owner's Property Off Owner's Property Lakeville Dogs must be within a secure fence or building, or tethered, or under voice control, or controlled by an electronic training collar. Dogs may not run at large. Dog must be controlled by a leash not exceeding 25 feet, except dogs that have passed the canine good citizen test certification program or its approved equivalent are permitted to be under voice control of a dog handler, as are dogs fitted with an eletronic collar. When a pedestrian approaches within 100 feet, the dog must be immediately recalled and brought under close control. The canine good citizen test certification, or an approved equal, must be kept current. All dogs must be leashed in Ritter Farm Park. Maple Grove Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be leashed or in a vehicle. Minnetonka Leash/restraint/fence not required on owner's property. Dogs may not run at large. Dogs must be on a leash at all times, except when under voice command in ungroomed areas of parks and trails. Pets are not permitted on any developed areas of parks and trails. A dog can be under voice command in neighborhoods only if it is directly beside an owner. From:Leighanne Shequen To:City Council Subject:Leashing of dogs Date:Friday, March 5, 2021 7:04:30 PM Dear City Council, I would like to express my concern with the current leashing laws or lack there of. The laws as written assume all dogs will mind and listen and all owners are responsible with complete control of their dog. What about the other times or when a child is present or the animal is startled or goes to chase after the squirrel, goes to the bathroom (pooping) unseen by the owner in someone’s yard or driveway, or chases after my dog (that is leashed) or me? If needed I can explain personal examples of issues specific to my area but will let my concern be known with above comments. If further examples are needed please feel free to contact me. I have a few. Please require leashing of all animals, specifically dogs, unless in home or gated yard. We do have a lot of dogs in the Eagan community. Many are large breeds that can do serious harm. It’s a safety concern for all residents and other pets. Thank you for your service, time and hard work serving our community. Ms Shequen Sent from my iPhone